Company Details
Omni-Tech Support
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Omni-Tech Support Summary
Omni-Tech Support received their 50th complaint on .
Information about Omni-Tech Support was first submitted to Scambook on Jun 06, 2014. Since then the page has accumulated 95 consumer complaints. On average users reported $21636.14 of damages. Scambook's investigation team reached out to this company a total of 2 times, Scambook Investigators last contacted them on Jul 25, 2013.
Company Information
- Website:http://www.omnitechsupport.com
- Phone:(800) 966-9940, (866) 612-4220
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on June 6th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
95
- Unresolved Reported Damage $2,055,433.64
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We are a global company. We are a fee-based solution to our customer’s needs and it is clearly mentioned on our website. We offer annual and half-yearly System Assurance plans, which offer great value including unlimited tech support. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single-issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary widely. Due to occasional seasonal discounts, the 12 months service plan charges may vary.
If this was a real employee, he would know that. ASO (advance system optimizer) is trusted 3rd party software that tunes computers. We don’t have control to alter any function of it. Advanced System Optimizer is an optimization suite to enhance the output and speed of your PC. It includes the most comprehensive set of utilities which will keep your PC running smooth, clean and error free. No one has ever complained of ASO planting virus on anyone’s computer.
We are not scam and do not engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have.
Because we are a large top-ten support organization, if he/she did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. We are OmniTech Support, an independent global Tech Support organization; we provide cost-effective support to thousands of satisfied customers a day with the help of hundreds of professional Microsoft certified technicians. We never use deceptive tactics to get the customer to sign up for our services. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan and unmatchable price. That's why we have earned and maintained an A+ rating from the Better Business Bureau. If a business has been accredited by the BBB with A+, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do.
Because we are a fee-based online technical support organization, we charge for any work for issue resolution (however, the charges may vary according to the complexity of the issue). Some issues are more complex than what they seem to be initially and the time taken to fix the issue may vary according to the complexity of the issue and amount of issues present in the system or even might re-occur depending upon the causes of the issues. The duration of issue resolution depends on the complexity of the issue and the stability of the Internet connection
Because we are a large top-ten support organization, if he/she did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. We are OmniTech Support, an independent global Tech Support organization; we provide cost-effective support to thousands of satisfied customers a day with the help of hundreds of professional Microsoft certified technicians. We never use deceptive tactics to get the customer to sign up for our services. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan and unmatchable price. That's why we have earned and maintained an A+ rating from the Better Business Bureau. If a business has been accredited by the BBB with A+, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do. Because we are a fee-based online technical support organization, we charge for any work for issue resolution (however, the charges may vary according to the complexity of the issue). Some issues are more complex than what they seem to be initially and the time taken to fix the issue may vary according to the complexity of the issue and amount of issues present in the system or even might re-occur depending upon the causes of the issues. The duration of issue resolution depends on the complexity of the issue and the stability of the Internet connection.
The pop-up that this person saw was undoubtedly malware associated with the site they were visiting or had open in a different window. If this person had an anti-virus program installed any pop-ups from their software would not direct anyone to call Microsoft. Sometimes by even clicking on a pop-up, one might inadvertently infect their computer.
Because we are a large top-ten support organization, if he/she did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. We are OmniTech Support, an independent global Tech Support organization; we provide cost-effective support to thousands of satisfied customers a day with the help of hundreds of professional Microsoft certified technicians. We never use deceptive tactics to get the customer to sign up for our services. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan and unmatchable price. That's why we have earned and maintained an A+ rating from the Better Business Bureau. If a business has been accredited by the BBB with A+, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do.
As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers.
We are sorry to hear of this complainant being inconvenienced, but we, at OmniTech Support are not calling anyone nor have we ever. We simply don’t call people. This contact was from a well-known scam that has intensified recently. These tech support scam calls that are making the rounds recently are from unscrupulous companies and individuals, who are calling people claiming that their computer is infected with numerous viruses and that the only way to prevent their computer from fatally crashing is to subscribe to their tech support services, so they can remove the threats. Sometimes, to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. We are a top ten tech support firm. Sometimes they even spoof (fake) the display of a telephone number of reputable company, to add to their “credibility”.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation, we are unable to comment on anything.
We, OmniTech Support, are a fee-based solution to our customer’s needs and therefo
We, OmniTech Support, are a fee-based solution to our customer’s needs and therefore there is a service-charge for any issue resolution, not related to any of our previous work.
We record every keystroke of every chat and every step taken, so we can confidently prove that we did not scam anyone or not performing any unethical practices.
We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
This contact was from a well-known scam that has intensified recently. These tech support scam calls that are making the rounds recently are from unscrupulous companies and individuals, who are calling people claiming that their computer is infected with numerous viruses and that the only way to prevent their computer from fatally crashing is to subscribe to their tech support services, so they can remove the threats. Sometimes, to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. We are a top ten tech support firm. Sometimes they even spoof (fake) the display of a telephone number of reputable company, to add to their “credibility”.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation, we are unable to comment on anything.
We, OmniTech Support, are a fee-based solution to our customer’s needs and there
We invite this person to provide some more details, like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send a mail at [email protected] or to call us at 'Toll free number' 1-800- 966-9940. We are here to help you and would be happy to settle the issue.
As being a reputed Online Technical Support there are chances of our competitors misuse our company name to spoil our reputation and we have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB with A+, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. That we always do.
It will be very helpful if the complainant also provide us the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. R.M Willing. Please keep in touch with us with the above details @ [email protected] or 1-800-966-9940. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.
Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our trustworthy service at any point of time.
Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our trustworthy service at any point of time.
After 24 hours we contacted the customer regarding the issue resolution and unfortunately we were unable to reach him, We didn’t get a chance to communicate with him to settle the issue, even though we tried several times. Now, after we received a notification from your organization (RIPOFF), we have refunded the full amount of $79.99. We hope the refund will resolve the customer’s concern and we can consider this case being closed. Below are the transaction details of refund initialed.
Transaction Approved.
Auth Code: C41946
Ref #:635441946
Amount: $79.99
Mr. Dhanupat Chanpitaksa contacted us on May 12th, 2014 & told us that, he is unable to access his Hotmail account. Our technician checked his computer after he granted us onetime remote access. Then our technician ran a PC Health Checkup Scan to uncover the root of the problem as the initial troubleshooting step. Any solution might, in retrospect, appear to be obvious, but initially all logical troubleshooting steps should be attempted, as there can be many causes behind an issue. Just like a doctor makes a diagnosis before starting treatment. We also have to be certain that the steps we are taking do not impact anything else on customer’s system. Therefore, our technician ran a recognized, third-party PC Health Check up on the customer’s computer and which, the scan result displayed corrupt registry entries and other system errors. We conveyed the same scan result and showed him.
We do not do any unethical practices or scam the people. We provide quality, affordable technical support. We are always here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, 24/7. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.
We do not force anyone to sign up for our services. If the customer’s issue was not fixed then he would have got his money back instantly as per our T&C. We provide quality, affordable technical support, and always try to provide the best services to our customers. We are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Generally, our technician runs a free diagnosis (3rd party respected & recognized PC health check up) on the customer’s computer to uncover the root of the problem as the initial troubleshooting step. Some issues are obvious, such as help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. We might have checked the customer’s computer and it showed some system errors, broken registry entries and polymorphic viruses. The price of our service & issue resolution may vary according to the complexity of the issue. Our process is very transparent and the customer can watch every steps performed by our technician. We use respected & standard remote access tool (LogMeIn) and the remote access is 100% secured. We treat our customers fairly and with dignity and respect. We always value their business and we take great steps to do our work properly and to address their concerns.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.
If the customer’s issue wasn’t fixed, then he/she would have got his/her money back instantly as per our Terms & Conditions, which our customers must agree to before we commence work. Our service, price and policy are unmatchable by others and it works out for everyone. We provide quality, affordable technical support (we are a global company), and always try to provide the best services to our customers. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.