Omni-Tech Support
Complaint 326216 Details

Omni-tech had already taken $299.00 for a one year subscription from my wife and she did not renew. They called numerous times and today she heard them say they "detected" malware and would like to correct it. Unbeknownst to me, she granted remote access and the thick foreign language accented tech told her that he found an issue that was not picked up by the antivirus, but that he could fix for $159. She found me and handed me the phone and I challenged this assertion. I refused to pay and said I would have the IT guys at work look at it for me. At this point he became abusive and said they could not fix it and the hard drive would crash within 48 hours. I said that is absurd and I was not going to pay any $$ to take his word over an IT friend. He said that I should throw it in the trash now because it would fail and we would not have any access to files. As I looked at the screen, he was DELETING documents and photos threw remote access! I quickly turned off the PC and he denied doing anything so I hung up. Please... DO NOT use this service!! When restarting, he had put a password requirement to start the PC. We were able to bypass this and recover files from the recycle bin. What a malicious and mean spirited thing to do. Please avoid this at all cost. Stick with a local technician or the manufacturer or a national chain for support.