Business Resolve Terms & Conditions

 

Terms & Conditions

Scambook LLC, ("Scambook"), and any parent, subsidiary, affiliate, and related entity (the "Affiliates"), (Scambook and Affiliates collectively, "Scambook") through its website www.scambook.com (the "Website"), makes its Business Resolve platform, including all websites, applications, and related services (collectively, "Business Resolve"), available to users in exchange for users' acceptance of these terms and conditions (the "Terms & Conditions"). These Terms and Conditions incorporate in full by this reference additional terms and conditions found at www.scambook.com/business (the "Additional Terms"). Terms & Conditions and Additional Terms shall be referred to collectively as the "Terms and Conditions." The Website and Business Resolve shall be referred to collectively as "Business Resolve."

By accessing, using, or submitting any information to Business Resolve, you agree, individually and on behalf of your employer if you are using Business Resolve for your employer, that you accept these Terms & Conditions without limitation or qualification and promise that you will comply with all of their provisions. For the purposes of these Terms & Conditions, "you" and "your" shall refer to the individual who accepts these Terms & Conditions for himself or herself, as applicable, or if the individual is acting on behalf of a business, then "you" and "your" shall apply to such business. In any event, you warrant and represent that you are authorized to accept these Terms & Conditions.

Your use of Business Resolve includes the ability to enter into agreements and to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THE WEBSITE, AND ITS RELATED WEBSITES AND OTHER DOMAINS, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.

Scambook reserves the right to amend or modify these Terms & Conditions at any time in its sole discretion, with or without notice. You assume responsibility for monitoring these Terms & Conditions for modifications. Scambook reserves the right, but is not obligated to, make updates, upgrades, modifications, changes, and improvements to Business Resolve. You agree that any future versions of Business Resolve shall be governed by these Terms & Conditions. You also agree that your use of any version of Business Resolve shall be deemed your acceptance of the then-existing Terms & Conditions.

You shall maintain as confidential your login credentials that provide you with access to Business Resolve, and you shall be liable for unauthorized use resulting from your failure to maintain such credentials as confidential. You are solely responsible for maintaining the confidentiality and security of your account and for all activities that occur on or through your account, and you agree to notify Scambook immediately of any security breach of your account. Scambook shall not be responsible for any losses arising out of the unauthorized use of your account.

What is Business Resolve?

The Website provides a forum for users to post comments about their experiences with businesses. Business Resolve is a platform that permits businesses to communicate directly with their customers who have complained about their goods and services on the Website, all with the goal of resolving complaints.

Why resolve a complaint?

Companies are motivated to resolve customer complaints for many reasons, including to generate customer satisfaction, develop customer loyalty, maintain its reputation, build good will, establish differentiation within an industry segment, improve market share, and avoid (a) being the subject of unfavorable media reports or governmental agencies' inquiries, investigations, and audits, (b) appearing on consumer groups' lists, or (c) defending lawsuits. The effectiveness of Business Resolve depends on many factors, including the quality of your goods and services, your acts and omissions, your timeliness and responsiveness, your offers of resolution, and your customers' willingness to resolve complaints.

What are the Business Resolve service options?

There are three Business Resolve service options from which to choose: Free, Standard, and Enterprise. Each option has unique features. Should you elect to use Business Resolve, you can choose which one best suits your needs.

How are the Business Resolve service options unique?

Free: The Free option allows you to use Business Resolve for fourteen days at no cost. During this time, you may use Business Resolve to post on the Website the status of your resolution efforts concerning complaints, including the resolution of complaints. The posted complaint will, however, remain on the Website for public display.

Standard: Under the Standard option, Scambook will remove up to five resolved complaints per month.

Enterprise: Under the Enterprise option, Scambook will remove an unlimited number of resolved complaints each month. Only with the Enterprise option, you receive the Complaint Prevention feature. Complaint Prevention allows you 72 hours to resolve a complaint before it is posted on the Website. Beginning when you attempt to resolve the complaint within those 72 hours, you will have up to seven days to resolve the complaint before it is posted on the Website. If you fail to respond to the complaint within those 72 hours or fail to resolve the complaint within those seven days, Scambook will post the complaint on the Website.

The Standard and Enterprise options of Business Resolve are fee-based. Each of the fee-based options makes you eligible to purchase for an additional the Scambook Assistance. When you make an offer to resolve a complaint, your customer has seven days to accept or reject your offer. If your customer does not respond within those seven days, then the complaint is eligible for Scambook Assistance. Under Scambook Assistance, Scambook may attempt to contact your customer and attempt to re-deliver your offer to resolve the complaint. Scambook Assistance may be effective if your customer refuses to correspond with you. If your customer fails to respond to Scambook, then Scambook will remove the complaint from the Website.

Is there a fee to use Business Resolve?

The Free option of Business Resolve is available at no cost to you. The Standard option of Business Resolve is available for a fee of $99 per month. The Enterprise option of Business Resolve is available for a fee of $499 per month. The Scambook Assistance feature is available for a fee of $14.99 per complaint. There is a one-time fee of $2.99 to activate each complaint.

By enrolling in either the Standard or Enterprise option of Business Resolve, you understand and accept that the associated fees will be charged on a monthly basis. If you cancel within the first 30 days of signing up, we will refund your money - no questions asked.

The current Business Resolve fee schedule can be found in the Additional Terms.

What is required to make an offer to resolve a complaint with my customer?

Before you can make an offer to resolve a dispute with your customer, your Business Resolve account must a balance of no less than the amount of your offer. You may choose either to maintain a cash balance in your Business Resolve account in order to avoid making a new deposit each time you desire to attempt to resolve a complaint or you may make a deposit each time you offer to resolve a complaint. Deposits into your Business Resolve account are made by you using a third party payment service, which you can access through Business Resolve. If an offer is not accepted or you choose to withdraw an offer prior to your customer's acceptance, you may withdraw funds from your Business Resolve account.

How do I communicate an offer to resolve a complaint?

Business Resolve allows you to track each complaint made about you on the Website, and to send an electronic message to your customer. You decide whether you would like to address or attempt to resolve all, some, or none of the complaints about you. You select the complaints you would like to attempt to resolve. You choose the message you want to share with your customer. You choose whether you desire to make an offer to resolve the complaint and, if so, the details of the offer. You are solely responsible for the decision to communicate with your customer, attempt to resolve a complaint, the contents of your messages and offers of resolution, and the outcome of such attempts, whether successful or unsuccessful.

Does Scambook negotiate on my behalf?

No. Scambook provides no guidance regarding whether you should resolve a complaint or, should you decide to attempt to resolve a complaint, how to address the complaint or how much you should offer your customer to resolve the complaint. Scambook does not advise you, negotiate for you, or represent you. Scambook is not a law firm, a mediator, an arbitrator, a collection agency, an agent, or a representative. Scambook does not provide you with legal advice or assistance, and does not offer you any guidance on whether or how best to resolve complaints made by your customers. You should consult your legal and business advisors for such matters. None of the statements or representations made anywhere by Scambook, including in these Terms & Conditions or Business Resolve, shall be construed as providing legal advice or assistance.

Who decides whether an offer of resolution is enough?

Your customer decides whether he/she/it is satisfied with any offer of resolution you may offer through Business Resolve.

How does my business deliver an accepted offer of payment to my customer?

If your customer accepts your offer to resolve a complaint, Scambook will transmit the accepted amount to your customer's PayPal account or, if none, then Scambook will mail a check to your customer.

Scambook does not control the accounts you set up with third party service providers and Scambook is not responsible or liable for the acts or omissions of such third parties. By using the services of such parties, you agree to abide by their terms and conditions, and to comply these Terms & Conditions. If you do not agree to the terms of such parties, you agree to discontinue your use of their services and Business Resolve. You acknowledge and agree that you are solely responsible for making your own independent judgment about whether to use or not to use the services of such parties, and that you shall hold Scambook harmless from any and all Claims arising out of your use of parties' services.

When is a complaint resolved?

A complaint is determined to be resolved upon Scambook's receipt of confirmation from (a) you that your customer accepted your offer of resolution made through Business Resolve, and (b) your customer that it has received and accepted your offered resolution. Scambook will remove only complaints existing prior to your customer's acceptance of your offer of resolution. Complaints not specifically covered by an accepted offer of resolution or posted after your customer's acceptance of your offer of resolution will remain on the Website for public viewing until such complaints have been resolved in accordance with these Terms & Conditions. Resolution is required for removal.

Scope of Use

You are granted a non-exclusive, non-transferable, non-assignable, revocable, limited license (a) to access and use Business Resolve strictly in accordance with these Terms & Conditions; and (b) to print out specific information from Business Resolve solely for the purposes outlined in these Terms & Conditions, provided that you maintain all copyright, trademark, service mark, and other notices contained therein, and provided you comply with these Terms & Conditions. You are not permitted to use Business Resolve for any improper or illegal purposes, including to (c) make any false or misleading statements or representations about the policies or practices of any persons or entities or your affiliation with any persons or entities, (d) defame any persons or entities, (e) defraud anyone or any entity, or (f) engage in any libelous, slanderous, or other illegal, offensive or indecent conduct. If you violate any of the foregoing, you shall be deemed to have irreparably harmed Scambook. Scambook reserves the right to seek any and all remedies against you, whether individually or in your representative capacity, and any authorized and unauthorized users of Business Resolve, available under these Terms & Conditions, at law, or in equity.

You also agree that Scambook has no obligation to investigate the content or veracity of any statements made by your customers or you through the use of Business Resolve, and that Scambook shall have no liability in the event that your customers or you make any statement through the use of Business Resolve that is false, misleading, libelous, slanderous, defamatory, conspiratorial, or otherwise untruthful.

Content

You shall be solely liable for any content that you post or communicate by your use of Business Resolve. You shall not post any information by your use of Business Resolve that is illegal or which you have no right to post. You agree that Scambook may post your Free Business Resolve communications on the Website for public viewing, and that once posted, such communications may never be removed. You also agree that Scambook may share your Standard, Professional, and Enterprise Business Resolve communications with your customers that you authorize us to contact.

No Solicitation

You agree not to distribute through Business Resolve any content or material containing solicitations or advertising of any kind without Scambook's express prior written permission.

How does Scambook keep my information secure?

The information you provide to Scambook is used as described in these Terms & Conditions. Except as expressly provided for in these Terms & Conditions, Scambook will not disclose your information except as Scambook may determine is required to share with the Affiliates and third-party service providers solely as necessary for Scambook to provide Business Resolve to you, as you have requested, or if it is required to in order to comply with applicable laws, valid legal process, a valid subpoena, a court order, a current judicial proceeding, or to protect Scambook's rights or property. By using Business Resolve, you agree that such sharing of your information as described in these Terms & Conditions is expressly authorized.

Scambook may also provide aggregate statistical information to third parties to describe Scambook's services to prospective partners, advertisers, other third parties, and for other lawful purposes.

To the extent Scambook has access to personal data of individuals in its possession ("Personal Data"), Scambook will only access Personal Data needed to accomplish the purposes for which Scambook is granted access to Personal Data, and no more. Scambook is not responsible for your use of any Personal Data under any circumstance. If you have access to Personal Data, you will fully comply with applicable laws and regulations governing the privacy of such data. You agree never to use or disclose trade secrets in the use of Business Resolve.

If you have any questions about the ways in which Scambook protects your information, or if you wish to update or remove your personal information from the Business Resolve database, please feel free to contact us at business@scambook.com.

Third Parties

Business Resolve may contain links to other websites. Unless clearly stated, Scambook does not intend those links to be referrals or endorsements of the linked entities. These links are provided because they may be of interest to Business Resolve users. Scambook is not responsible for the privacy policies or content of other websites.

Updates

Scambook may, but is not obligated to, make improvements and/or changes to Business Resolve's features, functionality, code or content at any time. Scambook reserves the right at any time and from time to time to update, modify, or discontinue, temporarily or permanently, Business Resolve (in whole or in part) with or without notice. In the event of a modification or discontinuation, all information submitted by you may be lost. You agree to keep a permanent record of all information provided to Scambook, and you agree that all information submitted to Scambook is at your sole risk. You agree that Scambook has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by you to Scambook, including messages and other communications. You agree that Scambook shall not be liable to you or to any third party for any update, modification, suspension, or discontinuation of Business Resolve.

Intellectual Property Rights

You acknowledge and agree that Business Resolve, in whole and in part, and any intellectual property and components used in connection with Business Resolve, contain proprietary and confidential information that is protected by laws governing intellectual property and other laws and license agreements. Except for any express limited license provided in these Terms & Conditions, nothing herein grants or should be construed to grant you any licenses or rights, whether by implication, estoppels, or otherwise, under any laws governing any and all intellectual property. You agree that all right, title and interest (including all copyrights, trademarks, service marks, patents, trade secrets, moral rights, web domains, source code, object code, and other intellectual property rights) in Business Resolve, in whole or in part, belong exclusively to Scambook or its licensors, as applicable. No part of Business Resolve or materials produced through its use, may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without the express prior written permission of Scambook. Except as expressly authorized by Scambook, you further agree not to modify, rent, lease, loan, sell, distribute, reverse engineer, decompile, or create derivative works based on Business Resolve or any of its components, in whole or in part.

Indemnity

You agree to defend, indemnify, and hold harmless Scambook and its Affiliates, and their shareholders, members, directors, managers, officers, employees, contractors, agents, insurers, attorneys, successors, heirs, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, liabilities, damages, judgments, injunctive or declaratory relief, costs, fees, and expenses (including attorneys' fees and court costs), (collectively, "Claims"), arising out of your breach of these Terms & Conditions, due to or arising out of content you submit, post to, or transmit through the use of Business Resolve (including input or keystroke errors), any disputes you may have with your customers before, during, and after the successful or unsuccessful resolution of a complaint through Business Resolve, or any disputes you have with third-party service providers arising out of these Terms & Conditions. If you seek to recover any amounts of such Claims from Scambook, you agree that Scambook will be entitled to recover from you all costs, fees, and expenses, including, attorneys' fees and court costs, it incurs in defending against any such Claims, regardless of the outcome of any particular Claim.

No Warranties

Scambook makes no guarantees that your customers will be receptive to your communications, or will accept your offers to resolve complaints. Scambook makes no promises as to the results of your efforts to resolve complaints through Business Resolve. Scambook assumes no responsibility or liability for your offers of resolution or your customers' decision to accept or reject them. You are solely responsible for performing your obligations under your offers of resolution that have been accepted by your customers. Scambook assumes no responsibility or liability for enforcing any of your or your customers' rights and obligations under an accepted offer.

Scambook makes no financial guarantees and you agree to defend, indemnify, and hold harmless Scambook and its Affiliates, and their shardholders, members, directors, managers, officers, employees, contractors, agents, insurers, attorneys, successors, heirs, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, due to or arising out of, financial transactions performed by you, or parties in communication, through the Website.

Scambook makes no representations or warranties about, and assumes no liabilities for, the legal effect of resolving complaints through Business Resolve. By accessing Business Resolve, you expressly represent and warrant that you understand and agree that resolution of a complaint through Business Resolve might not entitle you to a release-specifically or generally-of any claims or causes of action that any person or entity might have against you. Scambook makes no representations or warranties about, and assumes no liability for, the actions that might be taken by your customer, directly or indirectly, after acceptance of an offer of resolution made by you through Business Resolve. Specifically, Scambook makes no representations or warranties that your customers (a) will accept your offers of resolution, (b) will accept your payments even after your customers' acceptance of your offers of resolution, or (c) that your customers will not take further actions against you, including posting additional complaints on the Website or any website, contacting governmental authorities or consumer groups, or filing lawsuits. By accessing Business Resolve, you represent and warrant that you understand that even after your customers receive and accept your offers of resolution, your customers might take further actions against you.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF BUSINESS RESOLVE IS AT YOUR SOLE RISK. ALL CONTENT AND SERVICES PROVIDED BY SCAMBOOK ARE PROVIDED SOLELY ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCAMBOOK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SCAMBOOK MAKES NO REPRESENTATION OR WARRANTY THAT (a) THE CONTENT AND SERVICE PROVIDED BY BUSINESS RESOLVE WILL MEET YOUR REQUIREMENTS, (b) THAT YOU WILL RESOLVE ANY COMPLAINTS MADE YOUR CUSTOMERS AGAINST YOU, (c) THE CONTENT AND SERVICE PROVIDED BY BUSINESS RESOLVE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES, TROJAN HORSES, BUGS, WORMS, OR OTHER HARMFUL COMPONENTS OR MALICIOUS CODE, OR THAT DEFECTS WILL BE CORRECTED, (d) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF BUSINESS RESOLVE WILL BE ACCURATE OR RELIABLE, OR (e) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH BUSINESS RESOLVE IS ACCURATE OR WILL MEET YOUR EXPECTATIONS.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH BUSINESS RESOLVE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. SCAMBOOK DOES NOT CONTROL ANY INTERNET TRANSMISSIONS OR CONNECTIVITY AND DISCLAIMS ALL LIABILITY FOR ERRORS RELATED THERETO. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SCAMBOOK SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

Disclaimers, Limitations of Liability

TO THE MAXIMUM EXTENT PREMITTED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT SCAMBOOK SHALL NOT BE LIABLE FOR ANY, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, FAILURE TO REALIZE EXPECTED SAVINGS OR INCREASED PRODUCTIVITY, OR OTHER INTANGIBLE LOSSES (EVEN IF SCAMBOOK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (a) THE USE OR THE INABILITY TO USE BUSINESS RESOLVE, OR THE USE OF YOUR LOGIN CREDENTIALS BY ANY OTHER PARTY; (b) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM BUSINESS RESOLVE; (c) INVALID DESTINATIONS, TRANSMISSION ERRORS, OR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (d) STATEMENTS OR CONDUCT OF ANY THIRD PARTY THROUGH BUSINESS RESOLVE; (e) YOUR FAILURE TO RECEIVE ANY THIRD PARTY SERVICES OR PRODUCTS REQUESTED THROUGH BUSINESS RESOLVE, (f) FAILED ELECTRONIC COMMUNICATIONS OR OTHER TRANSMISSIONS, OR (g) ANY OTHER MATTER RELATING TO BUSINESS RESOLVE. IN NO EVENT IS SCAMBOOK LIABLE TO YOU FOR AN AMOUNT IN EXCESS OF THE AMOUNT PAID BY YOU TO SCAMBOOK FOR THE SERVICES IN QUESTION, IF ANY, DURING THE THREE MONTH PERIOD IMMEDIATELY PRECEDING THE CIRCUMSTANCES GIVING RISE TO A POTENTIAL CLAIM. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SCAMBOOK SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY CLAIMS ARISING OUT OF YOUR FAILURE OR INABILITY TO USE BUSINESS RESOLVE ARISING OUT OF OR DUE TO YOUR EQUIPMENT, HARDWARE, SOFTWARE, AND INFORMAITON TECHNOLOGY SYSTEMS INFRASTRUCTURE, INTERNET SERVICE PROVIDER SERVICE, POWER AND SYSTEM OUTAGES, MAINTENANCE, WHETHER SCHEDULED OR UNSCHREDULED, SLOW CONNECTIONS, AND FORCE MAJEURE EVENTS (INCLUDING ACTS OF GOD, TERRORISM, ACTS OF CIVIVL UNREST, RIOTS, GOVERNMENTAL ORDER, WEATHER, LABOR UNREST, AND OTHER EVENTS COMMONLY UNDERSTOOD TO BE FORCE MAJEURE EVENTS).

Governing Law, Dispute Resolution

Business Resolve is operated by Scambook from its offices in the United States. You agree to comply with all local, state, federal, and international laws, statutes, rules, ordinances, and regulations that apply to your use of Business Resolve, and any other related products or services. Any disputes arising out of or related to these Terms & Conditions shall be governed by the laws of the State of Utah, without regard to any applicable conflicts of law or choice of law provisions.

The exclusive venue for any judicial action or proceeding arising out of these Terms & Conditions shall be the federal and state courts of competent jurisdiction located in Salt Lake City, Utah. You consent to the exclusive jurisdiction of such courts and waive any claim that such venue and jurisdiction are inconvenient. You waive any rights to trial by jury. The prevailing party in any action or proceeding shall be entitled to collect from the non-prevailing party, in addition to any remedies available under these Terms & Conditions, at law, or inequity, his/her/its reasonable costs, fees, and expenses, including attorneys' fees, court costs, travel costs, witness fees, and expert fees.

Termination

By using Business Resolve, you do not acquire any rights to Business Resolve other than the limited license expressly described above, and which can be terminated in accordance with these Terms & Conditions. You agree that Scambook may terminate your password, account (or any part thereof) or use of Business Resolve, and remove and discard any content you have submitted to Business Resolve, for any reason, including, non-payment, for lack of use, or if Scambook believes that you have violated these Terms & Conditions. Scambook may also at any time discontinue providing Business Resolve, or any part thereof, with or without notice. You agree that any termination of your access to Business Resolve under any provision of these Terms & Conditions may be effected without prior notice, and acknowledge and agree that Scambook may immediately deactivate or delete your account and all related content information and files in your account, and bar any further access to such files or Business Resolve, and you will remain liable for all amounts due under your account up to and including the date of termination. Further, you agree that Scambook shall not be liable to you or any third-party for any termination of your access to Business Resolve. Upon termination of your Business Resolve account, Scambook will direct any third-party service providers to return any monies that remain in your Business Resolve account.

Refund & Duration

Our Scambook and Business Resolve programs have various features and packages that are paid per use features. By enrolling in any Scambook or Business Resolve package that is fee based, you understand and accept that the monthly fees will be charged on a monthly basis using the payment form you put on file with us upon registration. These monthly charges stay in affect until you cancel your membership with us. After 30 days of using our services, no refunds will be granted. If you are not satisfied with our services and cancel within the first 30 days of signing up, we will refund your money - no questions asked.

Notice

Scambook may notify you with respect to Business Resolve or any other product or service by sending an e-mail message to the e-mail address listed under your account, or by a posting in Business Resolve. Notices shall become effective immediately.

Waiver and Severability of terms

Scambook's failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision or establish a course of conduct. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, these Terms & Conditions shall be read as if such invalid or unenforceable provision were not written, and the other provisions of these Terms & Conditions shall remain in full force and effect. Headings are merely for convenience. References to "including" shall include "including, without limitation."

Entire Agreement

These Terms & Conditions constitute the complete, exclusive, and entire agreement between you and Scambook and govern your use of Business Resolve, and supersede any prior agreements between you and Scambook. These Terms & Conditions may not be modified except by a written agreement signed by you and Scambook. You may also be subject to additional terms and conditions that may apply when you use or purchase other services, Affiliate services, third-party content, or third-party software owned and/or operated by Scambook.