Company Details

Hydroxatone

  • Hydroxatone logo
  • Hydroxatone Summary

    .

    Information about Hydroxatone was first submitted to Scambook on Sep 11, 2013. Since then the page has accumulated 212 consumer complaints. On average users reported $750.13 of damages. Scambook's investigation team reached out to this company a total of 12 times, Scambook Investigators last contacted them on Jun 13, 2013.

  • Company Information

  • Address:
    • P.O. Box 1366
    • Hoboken NJ 07030
  • Website:
  • Phone:(201) 942-2043, (800) 545-1070, (800) 672-2259, (888) 621-4043
  • Additional Employees:
    • Adam Ahl Principal
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    212
  • Unresolved Reported Damage $159,027.05
 
 

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Recent Comments From Company Reports ▼

  • Hydroxatone.com.au & Bellaplex.com.au Complaint 148529 for $267.80
  • Kuata
  • Kuata SBID #5035e36dbd
  • Posted 10/19/2014
  • To JK21-60.
    A similar thing happened to me. I gave my Cr Card details to pay $1.90 for samples. Once Bellaplex had my details, they debited my account the following month with $67.17. I wrote to them saying they did not have my approval for this transaction.
    I wrote to my bank via internet, who advised me to download a form, fill it in and sign it and post it back. They could not do anything without my physical signature.
    My bank said it could take some time to interact between banks.
    However, Bellaplex did Cr my account with $67.07 on 28 Aug, 2012.
    Again, though, looking at my bank transactions, they tried again to Dr my Account with $67.07 on 4th Oct, 2012, but my bank did not Dr this amount from my balance.
  • Was this helpful?
  • Hydroxatone Complaint 166321 for $68.90
  • Eleanor
  • Eleanor SBID #2f27fe0bb6
  • Posted 10/11/2014
  • Sadly I am also another statistic to the unauthorised charges to my card from ACM*Hyroxatone. I even received multiple "shonky" calls to my mobile in Australia....WATCH OUT !! I have had to cancel my card and report these transactions in USA$ over 4 different payments. CALL YR BANK NOW AND STOP THESE FRAUDS !!!!
  • Was this helpful?
  • Hydroxatone Complaint 82558 for $79.00
  • Hydroxatone
  • Hydroxatone SBID #a46871070e
  • Posted 03/06/2014
  • Hi there, we are sorry you did not have a great experience but we wanted to clarify that Aqualift and Vitaderm are NOT Hydroxatone products. Those companies are not affiliated with us and we recommend calling their customer service numbers, which you can probably find next to the charge on your credit card billing statement.
  • Was this helpful?
  • Hydroxatone Complaint 36491 for $88.66
  • Hydroxatone
  • Hydroxatone SBID #a46871070e
  • Posted 11/17/2013
  • Hi there.

    Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

    We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

    USA/Canada (800) 672-2259 (8 am – 10 pm EST)
    Australia (0011) 800-2358-7491 (24 hours)
    New Zealand (00) 800-2358-7491 (24 hours)
    Great Britain (00) 800-2358-7491 (24 hours)

    You can also email us directly at [email protected] to let us know how we can help.

    Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

  • Was this helpful?
  • Hydroxatone Complaint 36029 for $94.09
  • Moneymoneymoney
  • Moneymoneymoney SBID #81e5763c05
  • Posted 11/16/2013
  • Seems related to:
    http://www.scambook.com/report/view/34493/instfrhealth.com-clearwater-fl-Unauthorized-Credit-C

    http://www.scambook.com/report/view/35847/hydrozatone-bellaplex-Unauthorized-Credit-Card-Charge-for-665.00-on-11-03-2011

    http://www.scambook.com/report/view/36029/EPM-Advanced-Wrinkle-(HYDROXATONE)-Unauthorized-Credit-Card-Charge-for-94.09-on-11-12-2011
  • Was this helpful?
  • ACM-Hydroxatone and ACM-Bellaplex Complaint 23388 for $90.78
  • takenforaride
  • takenforaride SBID #6ab1dfa44b
  • Posted 10/18/2013
  • Hi Lilijo - thank you for the number. I finally got through to them and some laconic sounding guy who was pretty freaked out by my rage (didn't start out like that but progressed) Anyhow, he finally gave me some reference numbers for the refund and to their credit, the money was in the next day..... am presuming that they won't carry on taking money off but have got the forms from Natwest to scan and send back... hope you come right too!
  • Was this helpful?
  • Hydroxatone Complaint 25387 for $0.00
  • Hydroxatone
  • Hydroxatone SBID #a46871070e
  • Posted 10/12/2013
  • Hi there.

    Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

    We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

    USA/Canada (800) 672-2259 (8 am – 10 pm EST)
    Australia (0011) 800-2358-7491 (24 hours)
    New Zealand (00) 800-2358-7491 (24 hours)
    Great Britain (00) 800-2358-7491 (24 hours)

    You can also email me directly at [email protected] to let us know how we can help.

    Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
  • Was this helpful?
  • Hydroxatone Complaint 25751 for $90.28
  • Hydroxatone
  • Hydroxatone SBID #a46871070e
  • Posted 10/11/2013
  • Hi there.

    Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. In your case, you could call and let us know you did not receive your products. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

    We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

    USA/Canada (800) 672-2259 (8 am – 10 pm EST)
    Australia (0011) 800-2358-7491 (24 hours)
    New Zealand (00) 800-2358-7491 (24 hours)
    Great Britain (00) 800-2358-7491 (24 hours)

    You can also email me directly at [email protected] to let us know how we can help.

    Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
  • Was this helpful?
  • ACM-Hydroxatone and ACM-Bellaplex Complaint 23388 for $90.78
  • LiliJo
  • LiliJo SBID #bc57f3e697
  • Posted 10/10/2013
  • Hi, I had the same exact problem. Signed up to have free products for a couple of pounds of postage and next thing is we get a couple of cards from the mail that we need to pay extra 25 pounds extra, so we didn't pick them up. Now I just checked my cc statement and they charged me 90 pounds and my cc company says i need to contact them first, how do I contact them anyone can help????
  • Was this helpful?
  • Hydroxatone Complaint 13193 for $44.59
  • MaureenHolley
  • MaureenHolley SBID #N/A
  • Posted 08/19/2013
  • I am always on the look-out for a bargain so I thought I was onto a winner when this anti ageing cream came up for free so I thought go for it, little did i know that by only paying postage with my bank card that they would use those details to take money out of my account without my authorization so be aware be VERY aware when buying anything on line even if they say its free
  • Was this helpful?
  • ACM Hydroxaton.com Complaint 263292 for $140.00
  • sfttailpaul
  • sfttailpaul SBID #4ee426c0c0
  • Posted 07/30/2013
  • Unfortunately there are several companies selling a cheaper version of the original on TV; I've seen three different company's offers. The difference is the good ones (the original) have brass ends whereas these cheap ones have plastic ends. Doesn't it make you want to physically go there and go ballistic on somebody? I feel your pain.
  • Was this helpful?
  • Hydroxatone Complaint 20086 for $262.16
  • Lady51
  • Lady51 SBID #361058c4ba
  • Posted 07/30/2013
  • Hydroxatone scam me out of $69 dollars through PayPal.. Called PayPal when I notice this charge on my account, told them these products had been returned and had the email confirmation to prove it.. Faxed the email to them along with their cover sheet that is requested by PayPal that you send along with documents supporting proof, so I did.. I received an email from PayPal this past week telling me that my account is -$69.99 or so when I though this was taken care of, Plus Hydroxatone has a class Act law suite pending right now on the same thing. I received notification of this through an Attorney working the case wanting to verify if I had been affected by Hydroxatone, so Yeah, " I'm confused here...Especially because the reason I have a PayPal account is for the protection that surely I have not received ? Tell me ScamBook how will you handle this one ?
  • Was this helpful?

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