Hydroxatone
Complaint 25387 Details
- Date Occurred: 10/10/2013
- Reported Damages: $0.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Agreed to trial FREE product - Hydroxatone & Bellaplex together - 2 different products but on the same scam. Paid small postage fee with credit card. Only after receiving product was I made aware of the conditions - that if product not returned within 30 days from shipment - that my card would be debited by a minimum of $69.95 every 30 days - plus other expenses for postage and handling. I have tried calling customer services for the "return number" so that I can return the goods at my cost - and I cannot get through to either one of them - I am now waiting for a response to the emails I have sent them.
- Debshutch SBID #24c7231653
- Posted 10/09/2013
Comments
- Hydroxatone SBID #a46871070e
- Posted 10/12/2013
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Hi there.
Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.
We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:
USA/Canada (800) 672-2259 (8 am – 10 pm EST)
Australia (0011) 800-2358-7491 (24 hours)
New Zealand (00) 800-2358-7491 (24 hours)
Great Britain (00) 800-2358-7491 (24 hours)
You can also email me directly at [email protected] to let us know how we can help.
Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
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Company Statistics
- Complaint Against Hydroxatone
- Complaints Filed: 212
- Reported Damages: $159,027.05
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