Agoda
Complaint 339004 Details

When you book at Agoda, be very careful!!! Once I've made a reservation, the website gave me error and I went straight to hotel to book. Turns out Agoda already debited my credit card!! When trying to reach Agoda via email and their feedback board, and email again and again, my mail has been ignored! So I was charged TWICE and 2 rooms! in a day!!!. Luckily the hotel MGR was willing to give me 2 days stay.
Another was just yesterday. I booked Agoda, it says there you can pay hotel as you reach. No strings attached if you choose to cancel last minute. Sounds good? Oh.. there's a disclaimer, the hotel can deduct your credit card at any time. Wow...so I choose to pay to the hotel... upon reaching the hotel at 6pm, I paid in CASH! But on checking out the counter told me Agoda had charged by credit card already (without my knowledge!!) thinking that I didn't show up. So the hotel will refund me by cash. No thanks AGODA!!! Highly profit minded without any case for its customers. Seriously happened twice and it's scary to be associated with such shady profit oriented non customer in mind kind of company. Shady contracts and disclaimers with a lot of strings attached to make sure you lose, even if you've cancelled, and in my case, I showed up, they still deduct thinking I didc't. Those booked via Agoda, beware. NO more and NO THANKS!