Agoda
Complaint 127840 Details
- Date Occurred: 06/16/2014
- Reported Damages: $54.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Two things:
1.) I booked 3 nights in a hotel in Chiang Mai, Thailand with Agoda ( a hotel booking site owned by Priceline ). I accidentally clicked one person instead of two ( it is the same rate for 1 or 2 people per room ). I e-mailed Agoda ( no 1-800 line ) to ask them to correct it. They wanted to charge me $54 for a double occupancy rate.
2.) Agoda has a price match guarantee for the same room/same date/same conditions at another provider. I found a better rate at Hotels.com for the same deal and asked Agoda to match it. They told me to send it to another department so I did and no reply for 3 days.
They seem to be going through hoops to make things difficult. At this point, I would rather just cancel my two bookings with them and move on. If I can't, I would at least like them to correct the original booking for two people.
http://www.agoda.com/asia/thailand/chiang_mai/suriwongse_hotel.html
It is the Orchid deluxe kingsize bed with breakfast. ( 3 days )
Update: 06/23/2012
Hi, the actual extra amount they are charing is $29.40
- frizep SBID #f8b34d339c
- Posted 06/20/2014
Comments
- frizep SBID #71313c9b6d
- Posted 07/07/2014
- Agoda sent me an e-mail stating they will honour their price match guarantee and refund my credit card the difference. I will look for it. They have not corrected/amended the occupancy error.
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Company Statistics
- Complaint Against Agoda
- Complaints Filed: 11
- Reported Damages: $3,012.14
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