RCI AND SUNSET HARBOR RESORORT
Complaint 25785 Details

On 05-16-11 we attended a presentation by RCI &Sunset Harbor Rep. The lady Peggy Evans did an extentive presentation with more detail regarding family and her 17 yrs. with the company.She skip over crutial details. She especially spoke of the point system and the 36,000 points we are to recieve free of charge would more that pay for a time share . Said RCI would buy back the points and we would still have more than enough to pay for the time share and take a good vacation or pay some bills. When it was time for us to sign papers she said everything she had told us was on the forms so we didn't need to read it all unless we really wanted to since she had taken so much time with us we thought she was truthful and no need to read everything. We are 83 and 76 years old and do have problems understanding everything that was said. But what we do remember is what we have shared with the co. which they just seem to be overlooking us. We have contacted the office in Las Vegas, Nv. they always seem to know nothing as does Sunset Harbor Resort. .We asked to speak to the company lawyer. Several times later a man from Chicago called saying he was the lawyer. His name is Jonathon Evans. [email protected]
ph.#815-931-9792. Both my husband and I spoke with him. He told us we had 3 days to make up our minds if we wanted out of the deal. We didn't know since we hadn't bothered to read everything also when Peggy Evans took Tom's credit card we tought she was writing down the number so we automatically thought the number she had written down was ours for credit check. Instead as she told us the points would more that pay for the time share they had issued us an Bank Of America credit card and with in 2 hours the card that we didn't have .paid the full amount of the bill. We were shocked when the bank started senting us bills. We even call and told them we knew nothing about thier demands. We thought the card we had reiceved was a promtioal so I called the number on the card to activate it. The lady told me it had been activated a month ago and we needed to pay that bill which we have for the past three months. The bank manager has befriend us and did a lot of investigating for us while we sat in her office. She has said we were rip off. This lady allowed us to listen to the conversations with all the calls she made. She is the one that learned the card had been used with in 2 hours after we signed the contract. We were the blind leading the blind virtually since we bought have glucoma and at the time a had a blinding caterac.Both still have poor eyesight.Our son called Jon Evans to learn what he was doing about his parents being taken advantage. Jon told him he was not a lawyer only a consulten. Then Cris our son called Las Vegas and after several calls to the them said we could buy out at close to $ 3,500. that is over a third of the value they charged us.Chris told them that he would talk it over with us.

By the way Peggy Evans had promissed us she would call us in three days . thinking she was sincere but maybe ill , we started calling her cell which she said we were to use. Dailey we called then recieveda card from Las Vegas with the resorts number to call there. They had Paula Fisher contact us. she said Peggy Evans was no longer with the company and that she had worked there only 2 yr and they had to let her go. Paula Fisher was of little help to us. She was always so busy and not dependable that she would get back later while we sat and waited for the appointed time had said she would call. My husband Tom spoke with Bobby Rana with Bank of America in Texas on 8-17-11 around 3 pm. Tom went into detail as I have today. They said Peggy had been fired after 2 years for mis representing and said another lady would be contacting us that is when we got Paula Fisher. Tom told him of our displeasure with the whold thing. and how Jon Evans had said we could not break contract. Jon Evans said he would send us forms to fill out which to this day has not happened. The Sunset Harbor Resort sent us the Geral Warranty Deed. the post date is Sep.22,2011 along with 2011 Home owners Association Fees of $ 189.00. We hope you can help us settle this. thank you,
we did take notes of most of out conversations with these people above and will contiue to keep them in a safe place. TOM H. LITTLE JR. AND ROSE R. LITTLE (Personal Information Removed) home (Personal Information Removed) cell
SUNSET HARBOR RESORT
(Personal Information Removed)

SUNSET HARBOR REGIONAL OFFICE
6132 WEST SAHARA
LAS VEGAS, NV.89146 PH.#877-572-9955
contract # 500763