Complaint 15518 Details
- Date Occurred: 08/26/2011
- Reported Damages: $179.55
I purchased a book, "The Tiger" in November of last year as a gift for my brother's upcoming birthday. One book at about $13.00 with an offer of free shipping....they continued to hit my Discover card with $19.95 charges for nine months before I caught the problem. I tried to talk with them - only to find that they REM initially offered a one month refund - I insisted that was not enough - it went to two refunds - I insisted on speaking with a supervisor and was told none were available - I continued to insist and finally got REM to admit that yes there was a supervisor - but I couldn't talk to her - she was unavailable - I continued to insist - and finally because of my insistence - I did talk with supervisor CG who upped the refund to two months with consideration to their customer service dept. that I be granted a third refund - still that's not enough - I did not join their membership - didn't sign a contract and I am convinced that they know that but are so obstinate that they prey upon many - I have contacted my credit card company to fight this.
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Business Profile Summary
- Complaint Against DiscountBookSale.com
- Complaints Filed: 53
- Reported Damages: $8,118.54
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