AppliancesConnection.com
Complaint 359359 Details

Waited a month for furniture even though their website stated the furniture was " in stock and ready for delivery." Finally received a notification that my furniture will be delivered in the morning on 2/23. So the night before, I got rid of my old furniture to make room. The next morning received a call from AM Trucking (the delivery company) stating the driver is sick and my delivery will be rescheduled for the following week. WHAT?! A delivery company that only has 1 driver with no contingency plan? I took the day off of work to be there for the delivery. On top of that, I have family coming in from out of town with no furniture! I wanted to cancel the order and they said I would have to pay the shipping and restocking fee...again WHAT?! Their best offer was to take $50.00 off and give me the "white glove" delivery for free. So I have to rent furniture for the weekend, loosing a pays pay... nope, $50.00 won't cover that. One of the managers called me from a blocked ID number (nothing fishy about that, right?) and tried to get me to not cancel the order. I did however cancel the order because I was forced to do so and I did not want to do business with them any longer. They refunded $605.98 but however did not refund the shipping and restocking fees of $288.99. So I'm out that amount because of no fault of my own. This is NOT how you do business and to keep a customer. I ordered the same exact furniture from Gardner-White and they had it delivered and set up the next day! THAT is how you do business.