AppliancesConnection.com
Complaint 349826 Details

tillie payseno
in the last week-Edit
I put in an order 6 weeks ago. Never received the order. No calls to me were yadeto me except one to get more money. They changed the order and I did not know they did. I have been fix this! Weeks later the delivery company is trying to ...More
Denise Page
Denise Page
2 weeks ago
Beware! Furniture was Delivered Damaged/ Staff was Unprofessional and Rude. - Received furniture from Appliance Exchange. It was apparently damaged in shipping. Appliance Exchange representative Luigi very rudely said we could accept $66 ...More
Brae Cunliffe
Brae Cunliffe
2 weeks ago
Easily one of the most poorly run businesses I've ever had the displeasure of purchasing from. My fiancé and I moved into a new apartment the first week of May, and were assured that the couch would be here that week, and even received an ...More
Peter Griffin
Peter Griffin
a week ago
Bought a pair of couches from appliance connection (AC), due to their lower cost than other local retailers. ...More
Greg Bennin
Greg Bennin
3 weeks ago
There in home delivery is in fact not in home delivery. They even say If you have chosen In-Home or White Glove Delivery, it is your responsibility to make sure that the item(s) you have ordered will fit through the door of your residence. ...More
Willy & Gabby
Willy & Gabby
2 weeks ago
The most horrible experience I have ever had ordering online!! And I order ALOT on line! They supposedly shipped my item...tracking was dead for over a week...finally started moving. Turns out they shipped with a company that doesnt even ...More
Sarah Jochum
Sarah Jochum
in the last week
This company uses A and M moving who will waste your time. It's worth the extra money to buy from a company who does not ship with them. I have waited 2 hours after the four hour window given for delivery without a call and have been on the phone for 45mins. Not worth it.
Dani T.
Dani T.
a month ago
I have never had such a bad experience with a company as I did with Appliance connection. It has been over 2 months now and I never received the couch I ordered and paid them over 1100 dollars. The shipping date was changed 6 times over the ...More
Noah Wark
Noah Wark
3 weeks ago
These guys are straight-up garbage! They lie, cheat, and steal!!!!

I ordered a stove here in December and now over four months later I still have ...More
Robb Foster
Robb Foster
3 weeks ago
I give them a zero. Ordered a complete kitchen set. The dishwasher wouldn't work. Called them up they wouldn't replace it sent over 2 different repair men. They both said it needed to be replaced. This went back and forth over a 2 ...More
Michele Greene
Michele Greene
2 months ago
Ordered a dishwasher but I had to cancel because the trucking company they use are a bunch of idiots and could not give me enough notice to take off work...TWICE! Customer service for Appliances Connection was a joke and judging by the ...More
Eric Shigenobu Arima
Eric Shigenobu Arima
2 months ago
Never again will I purchase from Appliances Connection. I attempted to purchase a bar from them and paid an additional fee for them to deliver it up one flight of stairs. The following day I was contacted by a rep at AC telling me that the ...More
Ben Kopec
Ben Kopec
a month ago
These guys along with their shipping company are very difficult to communicate with. I had to call multiple times to re-schedule, and when I tried to email to verify the time they will be dropping off the dryer, they never responded, or let ...More
Bruce Hollywood
Bruce Hollywood
a month ago
DO NOT SHOP HERE!

I ordered a 36 inch Range and Hood. I was told they were "in stock" and would ...More
Carl SanFilippo
Carl SanFilippo
a month ago
Look at all the one stars stay away from this company!

Cons: Everything else. I had TWO not one terrible experiences with Appliances ...More
Kathryn Kisak
Kathryn Kisak
2 months ago
This company is legitimate, but certainly not well run. I did get the range I ordered. HOWEVER, they do indeed struggle with logistics. It took 5 weeks for an "in stock" item to arrive. I'm in the same state as the factory! Many broken ...More
Shelly Harlow
Shelly Harlow
2 months ago
The good prices are not worth the issues with this company! I ordered a refrigerator and an Ashely dining table. I requested the refrigerator to be shipped separately from the table, since the was not going to be in stock for a couple weeks ...More
Utsey Racing
Utsey Racing
a month ago
Absolute worst customer service... Happy to sell you appliances but then order takes a month to arrive after saying all items are in stock and ready to ship.. Then after waiting a month after initially being told two weeks one appliance is ...More
Stephen Dillard
Stephen Dillard
a month ago
I should have listened to the warnings of the bad reviews Appliances Connection had all over the internet. Our experience has been the worst that we have ever had with any company. ...More
Khaled Alshugair
Khaled Alshugair
a week ago
I placed an order paid in full and waited two weeks, with a promise of one of the mangers that I will receive my order by Friday. But that never happened! Now I canceled the order and I was promised to get my money back overnight, and now ...More
Adnan Khan
Adnan Khan
a month ago
i order the dishwasher .This company is joke they charge me full price and send me the worng item i called for the inquiry 3 nonsence person talk to me all lie to me all have a different story about the item this item is dishwasher ...More
bharath reddy
bharath reddy
a week ago
0 stars 0 stars. 0 stars. 0 stars.
Waste service. Please don't order here. They say white glove delivery but they will drop all your shipment at your curb. They don't care even if the shipment is damaged. Return policy is very bad.
Maryrose Hembd
Maryrose Hembd
in the last week
This company is a scam!

1) The installation team is not knowledgeable of products or electrical systems ...More
Ronya Mahaffey
Ronya Mahaffey
2 months ago
DO NOT BY FROM APPLIANCES CONNECTION—LIARS, SCAM ARTISTS—FALSE ADVERTISEMENTS—TERRIBLE CUSTOMER CARE—THE ABSOLUTE WORST! STAY AWAY! There are too many other options that don’t have reviews like this—choose one. These people advertised/ ...More
patti garcia
patti garcia
2 months ago
Purchased a Stove from Appliances Connection. Great Deal or it would be if the stove is ever delivered. Have been waiting a month now and best I can get it that it will reach the terminal "sometime late this week", and "we will contact ...More
Michael Armentano
Michael Armentano
3 months ago
I received an email stating that my items would arrive in their warehouse on Feb 19th. I then received an email on Feb 23rd that my items would arrive in their warehouse on the 26th. I never received an email after the 26th regarding the ...More
Adam Wallman
Adam Wallman
3 months ago
Great prices, due to the low prices and no sales tax, that will make it hard to walk away. You will see reviews that are either really bad or really good. Like me, a lot of people will still purchase from them, you are playing a game and ...More
Ferris Nickerson
Ferris Nickerson
3 months ago
I wouldn't even give this company one star.
I firstly would like to say I have been in costumer service for over 15 years.
The way this company operates is nothing but horrible. From the time I placed my ...More
Michael Hill
Michael Hill
6 months ago
Beware of Appliances Connection if you have to return an item to them. We were shipped a sink that had clearly misshaped drain hole. Our plumber took one look at it and said he would not install it. No big deal, we thought, and just ...More
Ed Miranda
Ed Miranda
3 months ago
I am in the middle of a horrifying experience with Appliances Connection. Currently waiting for a chair that I ordered one month ago... they haven't even received it yet. Lord knows when I would receive it. Don't bother with this place. ...More
NER Lewis
NER Lewis
2 months ago
WORST COMPANY EVER!!! FRAUDS. DO NOT BUY FROM THEM EVER!
Ordered washer and dryer with 7-12 days delivery. Was billed the $2500 instantly but now almost a month later despite the items "in stock" no delivery and not ...More
christina Matuszewski
christina Matuszewski
5 months ago
Check their Facebook page for TONSSS of similar complaints!

These people do not know the definition of customer service. Rather than have a ...More
Chili Mac
Chili Mac
3 months ago
It took about 4 months to get the gas range that ordered. When it did finally showed up it was the wrong product. They changed the product and never informed me. Thierry transport company YF Logistics sucks too. It took five time to get ...More
Ashley Teria
Ashley Teria
a week ago
Order furniture on 4/24/16, still hasn't arrived. Rumor has it that it will be here on 5/31/16. We shall soon see. I definitely do NOT recommend this company unless you want pieces that you just cannot get elsewhere.
Sarah Judd
Sarah Judd
a week ago
Horrible company. I ordered my first sectional to wait for 5 days for them to let me know it has been discontinued. So I chalked it up to just being unlucky and picked another sectional to find out that it has been discounted as well. Both times they tried to push me to another less quality product. It's a sham!!!!
L Dee
L Dee
2 months ago
Negative stars for sure!!! Do you r research on these yahoos. What a joke! Do NOT waste your time with Appliances Connection. They take forever to ship won't let you cancel your order and string you along when you try to follow up with a ...More
Carlos Lopez
Carlos Lopez
3 months ago
DO NOT BUY FROM THIS COMPANY THEY DONT CARE ABOUT THEIR CUSTOMERS AND THE TRUCKING COMPANY THEY USE YF Logistics LLC IS HORRIBLE AND CANT SCHEDULE DELIVERIES TO SAVE THEIR LIFE. THEY CALL WITH ONE DAY NOTICE AND EXPECT FOR YOU TO JUST DROP ...More
Diana Friedman
Diana Friedman
7 months ago
This company accepted an order for a large chair and payment for "White Glove Service". One day I returned from a business trip to find the box at the entrance to my garage, tattered. Yes, it does rain in NY in November. Seriously? I am a ...More
Bri Scharp
Bri Scharp
5 months ago
Please take the advice of the other's that gave this place 1 star. We placed an order october 8th for office chairs. The next day I get a "ticket" in my inbox that basically states what I ordered is not in Stock and will be available at the ...More
Keith Rabin Jr.
Keith Rabin Jr.
4 months ago
Cheap appliances but they run the show. every week id get an email about the ETA on the products pushed out ANOTHER week happened for a month and then I cancelled my order. Now I have to wait to get my $ back so i can buy a washer and ...More
Claudette Silver
Claudette Silver
in the last week
We also really received a piece of damaged furniture that they will not accept the return, even though they have a "30 day now hassle" return policy. If you order from this company, your item WILL arrive damaged and you WILL be stuck with it. Stay away from this web site.
tony b
tony b
6 months ago
Great Shipping, Prices, then comes the issue of getting a bad appliance. I called within the 30 day period and was told there was nothing they could do with a bad appliance because it is used. ...More
Devin Sutherland
Devin Sutherland
4 months ago
Awful customer service. Ordered a washer from them and waited 15 days before I finally called them to see if any progress was made on the order. Their response "What order?". My response: "Well my credit card shows an $1100 order from you, ...More
dnl lei
dnl lei
5 months ago
Rude customer service and the delivery time is a complete lie.

1. We ordered a Samsung refrigerator and a washer/dryer on Black Friday. This ...More
Young Sung Kim
Young Sung Kim
7 months ago
free delivery take 1 month + to get it. deliver defect item. customer service waste my time.
now customer service very slow response. they just spend my time. ...More
Troy Webb
Troy Webb
3 months ago
Honorable experience, I trusted his company to help me when placing my order, It was slow to ship, their website is not intuitive and it allows you to place an order that was not the correct fit. When I complained about the order the ...More
Edward B
Edward B
a month ago
Horrible and dishonest retailer. They charged me $70 for shipping on item that was lost by UPS. Even though UPS has reimbursed them for the item and their shipping expenses. ...More
Cara Tedesco
Cara Tedesco
2 months ago
Absolutely the WORST experience I have ever had. I selected In-Home delivery for our vanity - the delivery service said they were "not allowed" to bring it inside. When I called back to have them rectify the situation they told me they ...More
christopher frazier
christopher frazier
9 months ago
I bought a back splash from them, it came in a perfect box. My project did not complete until August.
I opened box (which I had stored in a safe dry place and discovered that the ...More
Laura Kivlen
Laura Kivlen
9 months ago
The most AWFUL experience I have EVER had ordering furniture online. Scheduling the delivery was a nightmare, they tried delivering the couch before I moved in, even though they were given explicit instruction and agreed not to deliver ...More
Roberto Martinez
Roberto Martinez
9 months ago
The prices are good but Customer Services is really a Pain. I bought a dinning set and sofa set shipped in 3 parts. First they delivered ahead of time into a property I not taken possession, then for the other items it was a real pain. They ...More
John Kiely
John Kiely
7 months ago
I WOULD NEVER GO TO THIS STORE AGAIN
WE HAD PROBLEMS AFTER ONE WEEK AND WE CALLED THE STORE WE COULD NOT GET HELP
WE BOUGHT TWO DRYER AND WASHING MACHINE ...More
Stephanie Richter
Stephanie Richter
8 months ago
Here is the breakdown of my experience with this company....product ordered August 19th...first delivery attempt 09-09.....truck arrives at my home after I took time off of work and order is not on the truck.....several calls to your ...More
Barbara Hartl
Barbara Hartl
8 months ago
Good prices, but God awful customer service. Product arrived damaged so I refused shipment. They wanted me to take the damaged item for a 10% discount which I would not do so they told me it was on back order and would be 6 weeks before I ...More
Bill Moores
Bill Moores
7 months ago
STAY AWAY from this online store!! The absolute WORST customer service you can imagine. Ordered an appliance that took 5 weeks longer than I was told. I was repeatedly jerked around for weeks. Customer service actually hung up on me when I ...More
Tim Andrews
Tim Andrews
9 months ago
By far the worst company I have dealt with. After a two week delay in shipping out an item they had in stock, they called me to offer to cancel the order due to the delays. I agreed and requested they cancel my order. Two days later they ...More