SeatWave
Complaint 260172 Details
- Date Occurred: 07/13/2013
- Reported Damages: $300.00
- Location: Uk
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I've purchased two tickets to the Mark Knofpler concert in Rome.
The process via their web site was un clear and un transparent - and caused me to buy two expensive tickets I can't use , as apparently it was for standing and not with seating arrangements .
Although I've contacted them in few emails and later via phone - I got a very bad customer service, I had no one I could really talk to to assist me and resolve my prob. I was left with two tickets I didn't want in the first place and very bad feeling I've been robbed.
Only after I've spoken o the supervisor today I realized I have no one to talk to. Only than I found out via the internet that I was I "good company" - which means I wasn't the first one.
I only wants my full refund
- Ran SBID #36b1ecb8bb
- Posted 07/13/2013
Comments
- Seatwave SBID #f42e2e517b
- Posted 07/16/2013
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Hi there,
Thank you for your feedback.
Seatwave is a marketplace where people can buy and sell tickets. This means that the tickets listed come from fans and distributors around the world. We at Seatwave do not sell the tickets ourselves or set the sale price for any tickets you see on our site. It’s our job to make it easier to buy and sell tickets in a fair and transparent way.
We appreciate that you would like to cancel your purchases however, we must advise you that there was no breach of contract and once a sale has actually been confirmed it is final as per our terms and conditions.
5.9. Distance Selling Regulations: Please note that we only provide a platform for Sellers and Buyers and that the cancellation provisions under the Distance Selling Regulations 2000 do not apply to your purchase of Tickets on this Site.
http://www.seatwave.com/user-agreement
We would like to advise you, that in the instance that you no longer wish to use the tickets or bought the tickets in error, you have the option of reselling the tickets.
We want our customers to be happy with their purchases and this is why we are very clear in our terms and conditions and with the breakdown of what you are buying. It is disappointing that you are unhappy with your purchase however we are unable to offer you a refund.
We do appreciate you getting in touch with us and welcome your feedback as we use it to make Seatwave a better marketplace.
seatwave -
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Company Statistics
- Complaint Against SeatWave
- Complaints Filed: 4
- Reported Damages: $322,311.97
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.