Attention: Scambook users, if you potentially receive a phone call from someone claiming to work at Microsoft, HANG UP! Or have you received a call form them claiming they found a virus on your account? If so, it’s a scam!
How this scam works:
An alleged “Microsoft” representative (the scammer) will call you and say they are making courtesy phone calls to all their users alerting them of any “warnings” or “errors” that were found on your computer. We know what you’re thinking, “sounds fishy.” Always go with your gut instinct, if it sounds weird or too good to be true then it probably is.
Some of our users have already received phone calls and said this, “I kept the guy talking on the phone, whilst I checked out the website and phone numbers for known scams.”
This alleged “Microsoft” representative will then go on to instruct you to input the following commands over the phone. DO NOT DO THIS! We repeat, do not do this.
The scammer will then try to gain remote access to your computer and install malicious software. Mostly likely they may also ask for your credit card information to bill you for “repair services.” That is simply outrageous, first they call to alert you and then they want to bill you for their “amazing customer service?” We don’t think so.
According to Microsoft’s Safety and Security Center website it says that “Microsoft does not make unsolicited phone calls to help you fix your computer.”
Alright, Scambook users! Here are the steps that need to be taken for damage control if this happened to you already:
– If you received this call and gave them remote access to your computer, immediately run anti-malware and anti-virus programs, right now.
– Also, contact your bank immediately if you gave them your credit card or bank account information.
For those of you who have been lucky to not encounter this horrific experience here are the steps to stay safe in the long run:
– Install firewall and anti-virus programs to protect your computer and personal information. Update these programs frequently.
– Update your operating system and web browser software on a regular bases.
– Always protect your passwords by keeping them in a safe place. Remember, your passwords should have at least eight characters and should contain numbers, symbols and letters. Create different passwords for each online account that you have.
– Never ever give personal or financial information to unsolicited callers.
See Scambook’s blog about avoiding phishing attacks.