DinoDirect.com
Complaint 89588 Details

DinoDirect seems to be legitimate but not on my order. Here is my brief review about them.
Based on my friend's recommendation, I made an order with DinoDirect. After ordering my Tablet PC(Ainol Novo8), they agreed to fulfill my extra requests. On 27 Dec'2011, I received an email on parcel tracking and this is where it all started.

I paid for FedEx carrier but they send with EMS without any prior notification which is not acceptable. One of the reasons I choose FedEx over others is, as per the customs in my country, FedEx is not considered as post hence they have an upper limit value for import of items, Particularly Electronics. They have failed here. I was then told to pay close to $30 to customs due to their error. Now here comes the next part of the issues. I can see, none of the extra request was fulfilled by them which were promised that their “Professional staff” would take care. One of the requests is wrap the items individually however the received package was terrible. They have kept the power adapter right in top of the touch screen without any sort cushion which has caused heavy dents.
Upon testing the unit, I found touch screen to be defective. There is no response to the touch actions. I immediately emailed DinoDirect Customer Service about this whole issue along with the necessary pictorial and video evidence of the issue. Few days later, I received an email confirmation from them for agreeing to refund (Credit vouchers) the order (keep the defective item) and to wait for next 24h. I emailed them again asking for the updated but this time, I received shocker. I was told, they could not refund me and they accuse me of fraud. The reason being, I used the customs receipt of $30(part of the evidence) and video of the defect, with someone’s order too to get the RMA. Holy cow!! How can this happen? Now I realized, the CS is in for a game. Their CS where irresponsible, when asked about more details on the accusation and they stared to give some lame excuses and I can see them dragging thing. To clear them, I went ahead making new set of evidence and water making all of them and even provide them contact number of the customs and post authorities for them to verify. It has been two weeks, I’ve not got any response so far.
DinoDirect own my $180. With the trauma I’m undergoing I would never recommend them. Stay away. Thanks for reading.
P.S If required, I can post all their transaction logs here.