Melbournians Furniture
Complaint 338802 Details

BE WARNED, this company are seriously dodgy! Wish I read reviews before purchasing a dining table from them, which was damaged on delivery (and the package was just left in my garden while I was out for anyone to steal, they didn’t even wait for my signature). When I opened the box there was broken glass everywhere. I cut myself on the glass. It was too heavy for me to lift indoors so I had to keep the box in my garden for weeks while I went through the painful process of dealing with their horrible customer services rep Rahul. He was utterly useless from start to finish and took absolutely no responsibility. After many emails and calls (always initiated my myself), I eventually received a refund; however they refused to refund the delivery fee and in order to get the item removed from my garden they expected me to help lift the extemely heavy items into the back of a couriers van, even though I had told them I was 7 months pregnant!!! Absolutely no understanding of my situation and they blamed ME for not helping THEM, so now I'm stuck with a heavy, damaged table in my front garden (broken glass falling out all the time) until I can find someone to help THEM lift it into a couriers van! They refuse to collect it by organising 2 delivery people. Simply appalling in every way. Please NEVER BUY ANYTHING FROM MELBOURNIANS FURNITURE.