Giftsnideas, Giftinginc
Complaint 237899 Details

I ordered a luxury food hamper from giftsnideas.com (included cheese, cake, spreads) weeks prior to the date that I wanted the anniversary gift to be delivered to my partner in the UK. After the delivery was not made on the date I requested I began chasing up several customer service representatives about why it was not delivered on time as it completely ruined our anniversary. After requesting a refund and being told for many days that someone would be in contact with me regarding a solution I finally received an email from them. This email was sent to me FIVE DAYS after they delivered the hamper to the WRONG apartment in my partners complex and someone else had signed for it. As they failed to contact me sooner the food has had 5 days to spoil and they refuse to compensate me because they said they won't refund if its already been delivered. This is not to mention the fact that I do not expect them to give a package worth $230 to any stranger that signs for it. I frequently send packages overseas to my partner and this is absolutely the most unprofessional and fraudulent company I have ever dealt with. They delivered the package AFTER I requested a refund and then told me I couldn't be compensated because it was already sent. I highly recommend that you DO NOT USE THIS COMPANY.