Sterling Title LLC; Jeffrey Donovan
Complaint 225963 Details

I was originally contacted by Dorado Property Management, 1500 Market Street, East Tower, Philadelphia, PA 19102, 215-352-4988, toll free 877-386-7032; fax 215-392-4402; email [email protected]; website www.doradopropertymanagement.com I was contacted in January of 2013, by Lillian Walters, from their proposal department. Lillian advised that they had a Buyer who was interested in purchasing our timeshare property for 21,600.00. She sent me a proposal, by email, with the details. I advised that I wanted to receive further information. I received a call from Jack Ryan, Dorado Property Management, who advised that they had a buyer, a Mexican Telecommunications Company, that was interested in purchasing our timeshare property. I asked Jack Ryan, why the price was much more than the current market price and he stated "the Mexican Corporation was willing to pay this price, because it assisted them in obtaining citizenship in the United States, by having ownership of a deeded property.

I then was contacted by Edward (Personal Information Removed), at Dorado Property Management, and he advised he was my representative because Jack Ryan was out on an extended illness. I spoke to Edward and reviewed their contracts and asked all the same questions, as I did with Jack Ryan. Edward (Personal Information Removed) advised all of the same details regarding the buyer, price and money was guaranteed to be paid to us. He advised that the upfront cost to us would be a transfer fee in the amount of $2,160.00. Per Edward and Jack Ryan, this transfer fee was required, by Mexican Law, to be paid by the Seller, due to the fraud and scams and buyers not receiving what was agreed upon. Per Edward (Personal Information Removed) and Jack Ryan, this fee and any other fees incurred by the Seller, would be refunded at the time of closing, by the Buyer.

I asked Edward (Personal Information Removed) for the name of a person that has done business with Dorado Property Management and sold their timeshare property. Edward (Personal Information Removed) gave me the name of Joe and Connie Bradley; 602-761-7755. I called and spoke with Joe Bradley, on two separate occasions. Joe advised me that he sold his timeshare property with Dorado Property Management and Sterling Title LLC and received the agreed upon price of $42,000.00 and was refunded his Transfer Fee, Taxes and Wire Fees, at the time of closing.

I signed the paperwork to move forward with our timeshare property sale. I do have the signed paperwork from Dorado Property Management, if you would like me to fax this info to you, please advise. I have signed contracts, with written guarantees, signed by Kevin Collins, Dorado Property Management, Director.

I was called by Jeffrey Donovan, Sterling Title LLC in February 2013; 3951 Pleasantdale Road; Atlanta, GA 30340; 678-999-6446; toll free 877-444-5890; fax 404-601-9739; email for Jeffrey Donovan [email protected]; email for Samantha Ruiz [email protected]; website www.sterlingtitlellc.com. He advised me that he was the Escrow Company responsible for the closing of my timeshare property, per Dorado Property Management. Jeffrey Donovan advised that he had all of the monies for the sale of our timeshare, in an escrow account, that would be paid to us at the time of closing. Jeffrey Donovan, emailed me my account information, where I could log on their site and retrieve my Escrow account details.

I called and spoke with Jeffrey Donovan, and had conversations asking many questions regarding the sale of our timeshare property. I asked Jeffrey Donovan, as well, why the Buyer would be willing to pay more than the current market price of our timeshare property and he stated, the Mexican Telecommunications Corporation was willing to pay this price because it assisted them in obtaining citizenship in the United States, by having ownership of a deeded property. I asked Jeffrey Donovan what upfront expense we would be required to pay and he advised that we would have to pay the Transfer Fee of $2,160.00. Jeffrey Donovan advised that the Mexican laws require that the Seller pay this fee, due to the fraud and scam and buyers not receiving what was agreed upon with the Seller.

We signed the agreement with Sterling Title LLC, which is signed by both the Seller and Jeffrey Donovan,of Sterling Title LLC. The signed agreements with Sterling Title LLC, state that we are guaranteed to be refunded for any fees paid, at time of closing. We paid the transfer fee of $2,160.00, by wire to the Mexican authority. Our original closing date was set for 3/8/13. We requested that our payment be certified funds to be sent overnight, on 3/8/13, to be received on 3/9/13, AM delivery. I called Sterling Title LLC, on 3/8/13 at 2:45 PM and spoke to Samantha Ruiz, Jeffrey Donovan's secretary and confirmed our closing and request for payment. Samantha put me on hold, and advised, she checked with the Accounts Department and they advised that the closing was set for 3/8/13 and we would be receiving our funds, overnight delivery, by Fed Ex on 3/9/13, between 9:00 AM and 11:00 AM.

Our closing did not take place and we did not receive our funds. I received an email on 3/8/2013, that the Mexican government required that we pay the taxes, in the amount of $4,104.00, upfront, before we could close. I tried to reach Jeffrey Donovan on 3/8/13; 3/11/13 and 3/12/13 and left numerous messages. He called me on 3/12/2013 to advise that the Seller is required to pay the taxes. I asked Jeffrey Donovan why this tax situation is now coming up. He advised that this law was instituted in December 2012 and that they had not had any transaction, to date, that required this tax payment. I then called Joe & Connie Bradley, and asked him if this came up during the time period he was to close and did he pay these taxes. Joe advised me that he did have this tax situation come up at the time of closing and he did pay the taxes and receive reimbursement for them at the time of closing. Joe advised he had his lawyer review all of the terms and paperwork and his lawyer stated that everything was in order and checked out fine.

I asked Jeffrey Donovan if Sterling Title LLC would pay these taxes. He stated that he spoke to his closing department and that they would pay 49% and we can pay 51% and this should satisfy the Mexican government. We wired $2,093.00 to the Mexican authorities. I received an email from Samantha Ruiz, stating they were in receipt of our Wire Transfer and our payout date would be 3/15/13.

Our closing did not take place on 3/15/13 and we did not received our funds for the sale of our timeshare property. I called Jeffrey Donovan, several times, on 3/18/2013 and 3/19/2013. Jeffrey Donovan answered the phone on 3/19/2013 and stated, I did have you on my calendar to call this afternoon. I asked him why our closing did not take place and Jeffrey Donovan stated, the Mexican government did not accept, Sterling Title LLC, paying a portion of the taxes. Per Mexican law and Jeffrey Donovan, the Seller must pay the entire amount of taxes due. Jeffrey Donovan stated, the advantage is that the Mexican government will provide the Seller with a Certificate of taxes paid and we will not have to pay any other taxes on this money.

We paid the final amount of taxes due in the amount of $2,011.00, by wire, to the Mexican authorities on 3/22/13. I expected that we would be closing on 3/22/13, or no later than 3/29/13. No closing has taken place, to date.

I have not spoken to Jeffrey Donovan, Sterling Title LLC, since 3/19/2013. I have called him daily and left messages, sent faxes and emails and have received no reply from Jeffrey Donovan, Sterling Title LLC.

I have also called Dorado Property Management and left messages, send emails and faxes to the attention of Edward (Personal Information Removed), Jack Ryan, who is Edward's manager and Kevin Collins. I have called daily and left message and have received no reply from Edward (Personal Information Removed), Jack Ryan and Kevin Collins.

I called Dorado Property Management, on 4/1/2013 and asked to speak with Edward Hernandes. The receptionist asked my name and I used a different name, other than my own and stated I was interested in talking to him regarding the sale of my timeshare condo. Edward (Personal Information Removed) did get on the telephone. I asked Edward what was going on with the sale of our timeshare property. Edward (Personal Information Removed) stated, I was out on personal leave for a while and just returned that day. He was going through his paperwork and messages and getting up to date. He told me that he had talked to Jeffrey Donovan that day and Jeffrey stated that we should be closing on Friday. I advised Edward (Personal Information Removed) that I have been calling leaving message, sending emails and faxes and have received no reply from Dorado Property Management or Jeffrey Donovan, Sterling Title LLC. I advised Edward (Personal Information Removed) that I just came from a lawyer and my lawyer advised that both of their companies are scams and fraud. I said to Edward (Personal Information Removed), I want to know, right now, if you are a scam and fraud, so I know for certain, that I will be moving forward with a law suit against Dorado Property Management and Sterling Title LLC. Edward stated no, we are not, I will get in touch with Jeffrey Donovan and make sure he calls you. I said to Edward (Personal Information Removed), after you call Jeffrey Donovan, make sure you call me, whether you spoke to Jeffrey Donovan, or not, to advise me. Edward (Personal Information Removed), promised that he would call me back and I have not heard from him.

I have all of the contractual agreements and emails sent to me, by Dorado Property Management and Sterling Title LLC. I will gladly fax this information to you.

Thank you very much,

(Personal Information Removed)