Herman Street
Complaint 165907 Details

This may be the most attrocious, borderline fraudulent cutsomer service I have ever encountered.

I ordered a microscope for my nephew and paid for expedited shipping. Let's say it was supposed to arrive on a tuesday. By the following Sunday I still had heard nothing. They processed the payment immediately of course, but no word of shipping.

So I emailed them to check in. Nothing. No response at all.
So I called the next day. No answer, so I left a voicemail. No call back.
So then I called again, like 12 times! No answer. Finally I left a second voicemail saying that if they did not call me back I would be disputing the charge on my credit card and reporting them to the BBB. No response.
So I did what I said and am in the process of fighting the charges.

After I disputed the charges and filed a complaint with the BBB I got a call from herman street. I was like - " finally, they want to talk to me", but I let it go to voicemail. They left a generic, "Thanks for your call, please contact us about your order" message. Then 5 minutes later I got another call from them. I let it go to voicemail. Guess what? It was the same exact message! It's just a recording!! Seriously?! I only happened to get two of them because I left two voicemails for them. Guess they didn't anticipate that one.

I also sent them a final email to let them know how I would be proceeding. They responded two days later with a boiler plate response that I have seen them send to other people that have posted it online. Basically saying, sorry, because of the promotion we ran out of stock. There was no promotion! It's not even addressed to me nor does it mention my specific order. It's just a "sorry, your ITEM...".

This company is definitely a scam and I'm just glass glad I used a credit card and not a debit card. It's only been a couple of days since I disputed the charge, but I just want to get my money back and hopefully inform other people researching this company about what they can expect!