Herman Street
Complaint 344454 Details

  • Date Occurred: 11/17/2015
  • Reported Damages: $30.00
  • Location: 3035 Scott Lane Dr. Suite 116 Ogden, Utah 84401
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

Dear Sirs,

I have bought a "Bitdefender anti-virus" solution from this store;

Order number: 800193457
Order date: Nov 16, 2015 10:55:16 AM

They have sent me an activation code that was not working immediately after the purchase.

I e-mailed their support, they offered me to produce a new key for my region in Turkey. Altough I confirmed them umerous times, they did not produce a new key.
( They acted as if they did not hear a callback from me with a follow e-mail, altough during the process I e-mailed them several times ).

I insisted my payment back on 17th November and they replied with the following e-mail on 17th;


I apologize for the confusion, however I just followed up with you this morning in a separate email, as I had not heard back from you.

This email is to confirm your requested refund in the amount of $29.99 has been credited back to your Mastercard ending in 9034.

Once completed, please allow up to 3 business days for the credit to post.

In an effort to provide continuous outstanding service to our customers, we invite you to fill out a customer satisfaction survey once this ticket closes. It is based on the overall service I have provided you.

Please let me know if you have any questions or concerns.


They said I would receive it in 3 days. But today I see that the charge which was in "open provision" state was taken by them from my credit card.

I have made a research and found that there are also several persons on the internet complaining about their fradulent activities.

I have to ask for your help in this matter.


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Business Profile Summary

  • Herman Street logo

Company Statistics

  • Complaint Against Herman Street
  • Complaints Filed: 16
  • Reported Damages: $6,113.84
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.