CoolHandle.com
Complaint 144765 Details
- Date Occurred: 05/11/2014
- Reported Damages: $758.19
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for a online business that had a 60 day trial period. I signed up on 4/28/12, sent them a request to cancel 1st on 5/11/12 ( and if I click on their cancel button next to each product it says "Existing Cancel Request:A cancellation request for the following service exists:Simple Home Wealth System Pro [v1] -theperfectcellphone.com was submitted on 2012-05-11 16:15:15 PST.We have received your cancellation request. ancellation requests are handled in the order in which they were received. To follow up on your cancellation request, please respond to the original cancellation ticket." I got a email from a Adam R. requesting I give it a little longer, So I said I would. I still did not understand how it worked & sent another request on 5/15/12 ( just few days later) to completely cancel & refund everything. I have since sent request at least 3-4 times a month, sometimes every other day. I also resent every e-mail or confirmation of service tickets I have submitted twice in the last couple of weeks. I tried on-line chat & phone but they say they can not change a account unless its via support ticket ( as I stated I have sent probably around 30 or so) not only have they not refunded me yet ( even though it was less then a month) they keep charging me every month ( 94.78) they will not answer me or help me. I dont kn ow what to do. they have stolen from me and still are. Please help me.
Thank you,
Theresa Atwood
(Personal Info Removed)
Update: 11/05/2012
I have sent a ton of e-mails to coolhandle, they say I didnt, but I kept copies. I can forward them to you but dont know how to download them.
Update: 11/12/2012
Please I need this complaint removed ASAP. I was wrong to submit it. I do apologize for the confusion. Please delete it completely right away.
Thank you
Theresa Atwood
(Personal Information Removed)
- Atwoodtre SBID #e07582b3dd
- Posted 08/09/2014
Comments
- Atwoodtre SBID #618ce373c4
- Posted 11/05/2014
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here is a screen shot from coolhandle , This is what they show for all the products they charged me for. But yet they did not refund me. They had a 30day cxl period. I signed up 4/28/12. see below for proof:
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Cancellation Form
Existing Cancel Request:
A cancellation request for the following service exists:
Simple Home Wealth System Pro [v1] - theperfectcellphone.com was submitted on 2012-05-11 16:15:15 PST.
We have received your cancellation request. Cancellation requests are handled in the order in which they were received. To follow up on your cancellation request, please respond to the original cancellation ticket.
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- Atwoodtre SBID #618ce373c4
- Posted 11/06/2014
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see below it is a e-mail in response to a support ticket I submitted both requesting a cancellation & refund & both with-in the 30 day money back guarantee the have.
Re: [#NQY-796957]: Re: [Simple Home Wealth System] Re: Re: Refund ASAP!! PLEASE HELP!!! URGENT 3rd request
From: atwoodtre <(Personal Information Removed)>
To: billing <[email protected]>
Cc: atwoodtre <(Personal Information Removed)>
Date: Sat, May 19, 2012 9:46 pm
Please cancel & refund any & all accounts ASAP.
Thank you
Theresa Atwood
(Personal Information Removed)
-----Original Message-----
From: Billing <[email protected]>
To: atwoodtre <(Personal Information Removed)>
Sent: Wed, May 16, 2012 4:32 pm
Subject: [#NQY-796957]: Re: [Simple Home Wealth System] Re: Re: Refund ASAP!! PLEASE HELP!!! URGENT 3rd request
(Personal Information Removed)
Thank you for contacting us. This is an automated response confirming the
receipt of your ticket. One of our agents will get back to you as soon as
possible. For your records, the details of the ticket are listed below. When
replying, please make sure that the ticket ID is kept in the subject line to
ensure that your replies are tracked appropriately.
Ticket ID: NQY-796957
Subject: Re: [Simple Home Wealth System] Re: Re: Refund ASAP!! PLEASE HELP!!!
URGENT 3rd request
Department: Billing
Priority: Urgent
Status: Open
You can check the status of or reply to this ticket online at:
http://support.coolhandle.com/index.php?_m=tickets&_a=viewticket&ticketid=71131
E-mail: (Personal Information Removed)
Password: (Personal Information Removed)
Kind regards,
CoolHandle Hosting
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- Atwoodtre SBID #618ce373c4
- Posted 11/10/2014
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Yet more proof that I canceled with-in the 30day cancel period & that I deserve the refund.
-----Original Message-----
From: atwoodtre <(Personal Information Removed)>
To: billing <[email protected]>
Cc: atwoodtre <(Personal Information Removed)>
Sent: Sat, May 26, 2012 11:59 pm
Subject: Re: Customer Invoice
I dont owe you anything you owe me refund. I canceled & requested refund a while ago. Please cancel all & refund ASAP.
Than k you
Theresa Atwood
(Personal Information Removed)
-------------------------------------------------------------
-----Original Message-----
From: atwoodtre <(Personal Information Removed)>
To: billing <[email protected]>
Cc: atwoodtre <(Personal Information Removed)>
Sent: Sat, May 19, 2012 9:46 pm
Subject: Re: [#NQY-796957]: Re: [Simple Home Wealth System] Re: Re: Refund ASAP!! PLEASE HELP!!! URGENT 3rd request
Please cancel & refund any & all accounts ASAP.
Thank you
Theresa Atwood
(Personal Information Removed) -
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- Atwoodtre SBID #618ce373c4
- Posted 11/12/2014
- Scambook please advise me how I can remove this complaint. I wish to delete it completely please. I am withdrawing the complaint. Please delete it ASAP
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- Atwoodtre SBID #618ce373c4
- Posted 11/12/2014
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Please I need this complaint removed ASAP. I was wrong to submit it. I do apologize for the confusion. Please delete it completely right away.
Thank you
Theresa Atwood
(Personal Information Removed) -
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- Atwoodtre SBID #618ce373c4
- Posted 11/16/2014
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Please remove this complaint coolhandle has agreed to refund The full amount. They apologized for the oversite. I thank you for you help. But it has been settled. Thank you
Theresa Atwood
(Personal Information Removed) -
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Company Statistics
- Complaint Against CoolHandle.com
- Complaints Filed: 17
- Reported Damages: $4,802.29
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