Coolhandle Co.
Complaint 181374 Details

  • Date Occurred: 11/20/2014
  • Reported Damages: $134.00
  • Location: Internet order
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

It has now been 30 days since I requested cancellation of a site that was built. To my liking it was poorly done and I requested cancellation.

I have sent request after request and I still do not have my refund. I do not appreciate the fact that It is taking this long.

My support ticket is Ticket ID: UNZ-224447
Subject: Cancelation Request - Income

Entourage Pro [v1] >

There was a 30 day guarantee and I filed request request before 30 days were up. The exact amount I cannot locate my email. I have low vision and today is not a good day for me. They have all the info with the support ticket is submited.
Department: Cancellation

I have corresponded with Adam R but he seems to be taking his time. Your company should not hold on to clients money that long. Please
give this top priority.

Thanks in advacne

Roy Trevino

  • Seeking Resolution: I'm Looking for a Refund
  • Refund Amount: $ 0.00

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  • adamatcoolhandle
  • adamatcoolhandle SBID #08b4fdad70
  • Posted 11/21/2014
  • Roy,

    My name is Adam and I work for We received your cancellation request on October 25, 2012. Per our Terms of Service, "CoolHandle may take up to 30 days to process requests and send refunds." We have terminated your account and issued you a full refund. We replied to your cancellation ticket confirming this action as well.

    Let us know if we can assist you with anything else.


    Adam R.
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Business Profile Summary

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Company Statistics

  • Complaint Against
  • Complaints Filed: 17
  • Reported Damages: $4,802.29
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