Expedia
Complaint 138741 Details

ln April this year my friends in America booked a flight for me from
London Heathrow, to Springfield Missouri, the flight got cancelled by the
airline, we had to book another flight, so in effect we payed for two sets of return flights.
l rang Expedia and they said the refund would be through in 12 weeks
it is now July 24th and after many long and frustrating calls to Expedia we have
still not seen the refund!! l was told yesterday by Philip an agent for Expedia that he would
email me confirmation that he would contact the airline and get the refund through
for me, still no email, they are not good for their word, this has been going on in every call
l make. l am so disappointed with Expedia, they tell you anything to get you off the phone,
the latest was that the refund would be through in a few day....Is there anyway that you can help
me get this refund back?? my Itenary number is 13171496576, and the case number is
113709501. Thank you so much, l have left my details if you wish to contact me.
ps Now Expedia are saying it is a partial refund, not a full refund, still not got anything
but we need a full refund.