Lush Illumination
Complaint 130678 Details
- Date Occurred: 06/29/2014
- Reported Damages: $4.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Be careful!!!
This ‘offer’ is not a free trial at all.
After paying a reasonable £4.95 for postage, i received an email confirming my order with a link to the T&C’s which I read. As soon as I read that failure to cancel within 14 days of placing the order ()bearing in mnd this was a 30 day trial) I would be charged $99+ for the next lot of products and this would continue each month unless I called Customer Services in the USA to cancel.
If I did call USA and cancelled, this call would obviosuly be chargeable from the UK and not ‘toll free’ as stated.
However, the 4th paragraph in the T&C’s states I can contact Customer Services at any time to cancel my membership by email or phone. My reply from when i tried this by email was that ‘for security reasons(???) they cannot proces the cancellation by email’. What a load of rubbish.
I pointed out that i did not have to call the USA to place the order therefore I refused to call the USA to cancel the same.
They have since ignored my emails and request to cancel.
As a precausion, i have also cancelled my bank card so no further payments can be taken.
- samb75 SBID #3f24bd07d7
- Posted 06/29/2014
Comments
- Laura SBID #a549b79bb9
- Posted 09/11/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
- Laura SBID #eacf85b647
- Posted 12/27/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
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Company Statistics
- Complaint Against Lush Illumination
- Complaints Filed: 103
- Reported Damages: $19,609.90
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