Sears
Complaint 76014 Details

On 10/23/10, I bought, from Sears, a Kenmore Refrigerator Model # 106.60932900 at Parker, AZ. for the amount of $600.

I am disappointed because the refrigerator stopped working on January 24, 2012, I called Sears on January 27th when we realized that the freezer had completely thawed out. I talked to 2 different people and they stated they would only pay for the service call and I would have to pay the rest. A repairman was scheduled to come Feb. 2nd – he said that the compressor was dead and it would cost $900 to repair(I have a written quote). The quote for the com presser to repair was $600 (which I could order online from Sears for $400) and for installing was $300 more. Since the refrigerator would have totaled $1500 if repaired to working condition we opted not to have it fixed. Also we had been without a refrigerator for close to 2 weeks. We went and purchased another refrigerator.

I sent a email to Sears complaint department and after a week they called back and offered to replace the refrigerator. That would have been about 3 weeks after the frig stopped. After stating that we already had a new one and would like our original $600 back, then there was a offer of $150.

I understand that it was under warranty for 12 months. I have paper work that shows that we were gone to Montana for a 6 month period and the electricity was disconnected. I have electrical statements to prove this. Therefore we only used the refrigerator for a total of 10 months. This product was not of satisfactory quality, fit for one year of use, as laid down by the law.

To resolve the problem I require Sears to refund the $600 for the refrigerator. I can email copies of all the paperwork mentioned above. I also lost freezer food and went without a frig for 3 week and would have been longer before being contacted by Sears.