Yellow US Pages
Complaint 203413 Details

Champion Day Camp in New City, NY received an invoice from Yellow US Pages which stated a balance due in the amount of $892.59 ($839.99 + $12.60 interest charges + $40 Admin fee)Invoice #Y 115419998 invoice date 1/23/13. We also received a phone call from customer service stating that our bill was overdue. I asked for a copy of the original bill (which was NEVER received) and was told that there were no copies to send me, but my time to cancel was overdue and I need to pay. I was also told that I authorized the service over the phone and she proceeded to play the recording for me over the phone. Seeing as I asked 3 people during said conversation for a follow up phone call after the trial and never received one, I'm quite concerned about their customer service department. I'm not too pleased about receiving a Collection Notice. I asked to speak to a manager and/or cancel the service (which is totally unwanted) and was told this would not happen, the debt would be pursued but she could take off the interest charge. While I admit to having a conversation with someone about this service and agreeing to the trial, I NEVER received the follow-up I requested multiple times and NEVER received a bill of any kind. I request that our service be cancelled immediately and all charged dropped.