Daxmart
Complaint 183890 Details

I bought a Canon T3 camera online as part of this store's "Thanksgiving Sale" for $339 (my order number was 83453391). The advertisement clearly indicated that this price included the camera's body, an 18-55 mm lens, a battery with a charger, and a one year manufacturer's warranty. In fact, these facts are still there on Daxmart's website at this link : http://www.daxmart.com/Canon-EOS-Rebel-T3-with-Canon-EF-S-18-55-IS-Lens/p-262
Today, 5 days after I paid for the camera, I got an email from Daxmart that they had repeatedly tried to "contact me but failed" (when in fact that was the first ever email from them, and no one had called me thus far) and that they needed to "verify something" regarding my order. I called their customer service number back at 1-888-331-1415, and was connected to extension 263. The person then proceeded to rudely and condescendingly explain to me that in fact this price did not include a battery, nor did it include a one year warranty. On my mentioning that, that was not what was advertized on their ad on the website, I was told that that was a "typographical error". I was given the option of paying $569 for a camera with a battery and the warranty upon which I asked them to cancel my order. Daxmart misrepresented their terms, and caught me in a bait and switch. By the time I ran in to this situation, the camera's price on their competitors websites had already gone up (since it was past Black Friday by that time), and I was made to miss a good window of opportunity because of Daxmart's dishonesty, incompetence, and unprofessionalism. I will never deal with them again.