CenturyLink
Complaint 150574 Details

Do Not use CENTURY LINK. They are thieves !!! I moved 3 months ago. I called CL 6 weeks in advance to make sure there were no problems. I wanted the exact same service at my new apartment 2 blocks away. I was assured everything was fine and my service would be moved and kept exactly the same. I was told I could have "overlapping" service at both locations during the weekend I was moving. Sounds good, right ?
The Thursday before I was moving I get an e-mail saying my modem was shipped. I had been paying for Internet for 15 years - without a modem ? I called and they told me to refuse it. They billed $100 for it, anyway. While I was on the phone I asked about my service. They told me that the service would be turned off at the old apartment on Friday and the new service would be connected Monday afternoon at the new place. THAT IS NOT WHAT I WAS PROMISED. I had no phone service for 3 days. On Monday my service was restored in late afternoon so I called Florida - checking on my 19 year old daughter who was traveling. On Tuesday I had no long distance service. Took them 5 days to restore it and NOW THEY ARE CHARGING ME A LONG DISTANCE SERVICE CHANGE FEE. I didn't change my LD service. I wanted the same as I've had for years.
So - 3 things needed transferred: phone, long distance and Internet. They f***ed up all 3. I asked them: "Is there anything else you could have done wrong?" They had no answer.
Now I am being billed $25 a month more than I was billed for 10 years. I've talked to half a dozen trained monkeys. Why should it be my responsibility to have to get upset and call these idiots repeatedly to get them to fix their mistakes. I am 62 years old, been through chemo twice and this stress detrimentally affects my health. I live on $698/ mo SSI. $25 is a week's groceries for me. Century Link does not give a shit. They have taken the opportunity of my moving to gouge me and overbill me and they ignore my calls. DON"T USE CENTURY LINK !!!
I didn't even find out about the higher rates until I got a bill. No notice. I called - thinking it was a billing error. They said they would look into it. Next bill - still the higher rates. Called, again - told it would be corrected. I'm now on my 4th bill and I am being charged late fees on the disputed amount. They never told me - but they answered the BBB and said that my old service ($19 Internet) was no longer available even though they run ads on TV every day advertising $19 Internet. I realize things have changed and customer service is no longer in the vocabulary of corporate America. But I have never, in my 61 years, run up against such incompetence. And the lies ...