Samsung
Complaint 141351 Details

My complaint involves 2 phones, the Samsung Moment and the Epic 4G. The last incidence of contact with Samsung, and my receipt of the now broken Epic 4G was today, July 31, 2012, but the complaint involves multiple dates. I was sold the Moment, 2.5 yrs ago, even though both Samsung and Sprint have been proven to have known about architectural problems with the phone. I took my phone in weekly for over a year trying to get satisfaction, I was refused any assistance or compensation, and was forced to purchase a new phone. I bought the Epic 4G, and had similar problems from the outset -- phone calling on it's own(set the phone on the table, and it would call people), launching apps on its own, apps freezing, (Epic 4G only:)sound turning down on its own, phone turning off on its own, screen not responding when plugged in with charger. I sent the phone into Samsung (within the warranty period) after making repeated trips to Sprint service, to no satisfaction. The phone was working other than the software complaints. Screen worked fine, no failed pixels at all, had pixes of the screen before sending it to Samsung. Samsung refused to fix it under warranty, citing that there was damage to the LCD screen, which voided the warranty (now they are claiming I complained of lines and resolution problems, which I NEVER complained about) and I never had ANY problems with the screen. I refused to pay the $149, because a new one is only $49 at the Radio Shack and Best Buy. I bought insurance through Radio Shack, but found out it will cost me $100 to replace the phone. I got the phone back, and now the screen is DEAD, DEAD, DEAD, and Samsung refuses to accept responsibility, even though the phone was WORKING other than the software glitches in phantom behavior similar to the ones experienced with the Moment. The
"best" they could offer me was a discount on the repair, so I am being forced to pay again for a phone that had a perfectly functioning LCD screen when it was shipped to Samsung, because it has only been a year since I bought it, and I don't qualify for an upgrade for another year. I am furious! That is two phones that have failed and required many, many trips to the Sprint Service center, with NO resolution. I can't believe they treat their loyal customers this way, and refuse to take responsibility for damage THEY so apparently inflicted on my phone. I offered to send them dated photos of the screen, showing it worked fine, but they aren't even interested in seeing them.