Caribbean Cruise Lines
Complaint 133295 Details

(posted to FAQ site--Thurs., 5/7: 20h51; e-mailed--Mon., 9/7) Without Prejudice
advance copy of registered letter.
Nigel G. Spencer,
To: Robert Mitchell, President, 6506 rue Briand,
Caribbean Cruise Line?: Montreal , Quebec,
Port of Palm Beach, H4E 3L3, Canada.
301 Broadway STE 101B, July 2, 2012.
?Riviera Beach, FL 33404

Re. #EN011211-035

Sir;

This letter is to request a full refund of the $1,248.99 USD (twelve hundred forty-eight dollars and ninety-nine cents) owed to me by your company. It does not preclude civil and criminal proceedings, nor does it in any way prejudice future complaints, petitions and suits lodged with federal or state authorities. The following written, electronic and telephone communications (all recorded by me, as explained to your personnel at the time of each contact) will make abundantly clear the abuses repeatedly carried out by your employees and associates in your name.

1)Your on-site listing, never updated despite 2 requests (see e-mails*)reads as follows: Name: NIGEL SPENCER
Deposit Paid: $449.00
Balance Due: $647.00
This takes absolutely no account of the payment of $799.99 made recently and acknowledged repeatedly by your representatives as indicated, along with other abuses in the communications noted below.

?1st call: (Elisha)—3 departures/returns per week.tour includes.
Hotel stay in Orlando, Ft. Lauderdale or Naples (2 days,1 night).
Cabin overnight on the ship going to and returning from Grand Bahama Island.
3 nights' hotel stay in Port Lucaya (GBI).

Private outside suite on ship--$99.oo (extra)
Fuel tax-- $100.oo “

?2nd call: (Crystal--#93593, Weds., Jan.11, 2011,1:55 p.m.: tour includes
Free car rental from Alamo (3 days)
$449.oo DEPOSIT MADE WITHOUT SPECIFIED DATE.

3rd call: (Arnetia--#4295, May 2012)
Confirmed all of above and mentioned alternative hotels at no extra cost.
(Sheraton, Westin.)
Confirmed extension of deadline without extra charge.
Cancellation, baggage and health insurance available @ $24.oo
Hotel on GBI is Lucayan Reef Resort.

4th call: (Esther--#4004, May 2012)
Confirmed extension of deadline without extra charge.
“ cost of cabin upgrade: $99.oo

5th call: (Tahsha—Weds., May 23 20120
RESERVATION CONFIRMED WITH CREDIT CARD:
1 Night ar Hilton Deerfield Beach
Cruise: $573.oo, Cabin upgrade: $99.oo, Tips: $48.oo, Insurance (health, baggage and cancellation): $24.oo, Energy surcharge: $48.oo.

TOTAL CHARGE: $799.99. (paid in full)

(Confirmed by Tasha, Aaron, Arnetia and Shawnee in separate calls 6-9;
it never appeared on my account page on the Carnival Cruise Line website.)

Call received:(Shevon, Tues., June 26)
Angrily announced she was cancelling the trip because the balance had not been paid. Screamed and yelled and threatened to hang up on me if I asked questions or said anything before she was finished her script. At the end of her tirade, when I asked what was covered by the $799.99, she said I had been misled by the other employees of Summer Vacation Experience AND Caribbean Cruise Lines and on all previous calls, and the $799.99 coincidentally covered only the extras and upgrades. When I asked for an accounting of what they were, she refused and threatened to hang up again.

When I had been silent for several minutes while she tried to get a grip, I asked about the refund, and she said the $799.99 (USD) would be refunded on the card belonging to Jocelyne Brule to which it had been charged in the first place.

The refund has not been made in the week since then.

11th call: (David—Tues., June 26, 7:03 p.m.)
Complaint concerning the extremely aggressive and abusive language and behaviour of Shevon earlier.

Warning of coming lawsuit.
He again promised the refund, which never materialized.

12th call: (Tamika—Fri., June 29, 10:08 a.m.)
Confirmed reimbursement was authorized on Tues., June26.

13th call: (Shari--# 4254, Mon., July 2, 11:29 a.m.)
Confirmed reimbursement had been authorized but not carried out.
Re-authorized it. She also confirmed that $799.99 had been paid by me on May 23, 2012, but could not understand why it had not been credited, nor why duplicate additional charges of $350.oo for a suite (above and beyond cabin and hotel upgrades) had suddenly been tacked on.
She again authorized the reimbursement, which has still not been made.

I hereby claim full reimbursement of the $1,248.99 USD (excluding previous payments for extension options made by me and interest accrued by you) within 10 (ten) working days from reception of this notification, failing which I will be obliged to take all recourse available through Florida and Federal authorities, civil and criminal courts and the media. Should such action be taken, you will also be sued for damages and interest yet to be specified by our lawyers.

The refund, as agreed previously, is to be paid into the account of Jocelyne Brule from which final payment was made.

Nigel G. Spencer
cc.: Jon Peter Weldon LLD,
et al.