Time Warner Cable
Complaint 94490 Details
- Date Occurred: 09/01/2013
- Reported Damages: $100.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I accepted a telephone promotion from Time Warner Cable to switch my phone service from AT&T to them. As part of the promotion I was promised a $100 gift card which has never arrived. I have called numerous times to be told each time that the gift card program is running behind and each time they take down all my information. This has been going on since September 2011. I have also written to a Mr.John Kieb, President of Residential Services to complain and never received a response.
I would like to find a better way to complain because this is obviously a scam. I plan to switch all my services to a different company.
- Diana SBID #f0547a1ce8
- Posted 03/27/2014
Comments
- Fightback2day SBID #8c1aedd90b
- Posted 04/06/2014
- Hey Diana I was searching for others like me. You are in the same situation as I am. I would Like if you could email me with what is going on with your situation to [email protected] I have contacted a lawyer in false advertising in San Diego and I am trying to collect as many peoples stories that have been effected by the lies and runaround from TWC
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- bandeapart SBID #fbe616e75e
- Posted 01/27/2013
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FINALLY GOT MY GC!!! (Here's how...)
I'm hoping to spread the news on how to actually get your gift card because I know how much of a PAIN IN THE (Inappropriate Content Removed) the whole ordeal is since I've personally spoke to more than 10 TWC reps to no avail, gone through numerous call transfers, holds and basically given the runaround throughout. It was no longer about the money but now more out of spite and sheer audacity at their shady business...but the good news is I can finally say that the gift card is now in my possession (umm albeit after a little more than a year from the date of installation/switch Nov. 2011).
HERE'S HOW:
If you have already submitted your final bill to them AND you have had your new subscription/switch for AT LEAST 3 months proceed with...
1) Email [email protected], with your account #, name, address, and date of installation, along with a brief explanation about how much GC you are owed, rant, complaint, etc basically asking where your damn GC is!
2) They will email you back after some 'research' and hopefully (which was in my case) say that you have qualified for your entitled amount of GC and will send it out withiin 4-6 weeks.
3) 4-6 weeks is (Inappropriate Content Removed), it took a solid 3 months for me, but VOILA your GC should be sitting in your mailbox! FUH-FINALLY!
HOPE THIS HELPS & GOODLUCK! -
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Company Statistics
- Complaint Against Time Warner Cable
- Complaints Filed: 45
- Reported Damages: $19,438.10
What is SBID?
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