Complaint 80806 Details
- Date Occurred: 02/28/2012
- Reported Damages: $1,490.00
DO NOT make the mistake of booking with them!!!
My husband and I bought airline tickets and were charged TWICE:
1st charge) Airline in the amount of the tickets (totall less 1,540.00)
2nd charge) Agent booking fee? ( Less 1,490)
TOTAL over 3k in charges.
What did I do about it? Immediately called my credit card company who in turn called them but was UNABLE to reach the merchant???
I then called their 800 #( 1800-525-0400) provided on my itinerary. First number said "this phone number is not accepting calls at this time."
My second try was another number (1866-636-9088):
First operator hung up after asking my booking number (I was on hold for 15 mins)
Second operator " I am not in charge of this I will transfer you to billng."
Third operator (aka billing dept) " hung up on me after I explained the situation)
Fourth attempt : called and like went fast busy
Fifth attempt : called and phone rang for about a minute until the call was never picked up and went blank
sixth attempt : Called and rang for a while then went to what sounded like a cell phone " This phone number is not accepting calls at this time."
ARE YOU KIDDING ME?!
I never gave up and in between I called the airline to notify of possible fraud.
SEVENTH or EIGHT ATTEMPT, (lost count after so many tries):
Operator ANSWERS!!! : Name was Julius and he was pleasant. I asked for a supervisory right away. Put me on hold for 23 minutes and came back with a supervisor named Aiden. Sounds like am offshore call center.
Aiden looks at the charges and politely explains : " oh yes yes, those charges are pending and we will credit you within 49 hours."
WHAT?!!! you mean to tell me that if you purchase a ticket with cheap o air they will double charge you with NO WARNING?!
Answer is YES so DONT DO IT
CALL THE AIRLINE AND BOOK DIRECTLY and avoid all extra charges and fee's
They LIE LIE LIE and charge you more and when you call them they don't answer...
I SMELL CLASS ACTION LAW SUIT HERE!!!
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Business Profile Summary
- Complaint Against CheapoAir
- Complaints Filed: 26
- Reported Damages: $29,537.12
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