Account Now
Complaint 70315 Details

MY INCOME TAX REFUND WAS DEPOSITED ON MY ACCOU NTNOW CARD. THE COMPANY FROZE MY ACCOUNT, I WAS TOLD TO FAX A COPY OF MY W-2, SS CARD, DL, AND A RECENT BILL. AFTER I FAXED THE DOCUMENTS, I WAS TOLD THAT THE RISK DEPT WOULD REVIEW THE DOCUMENTS AND RELEASE MY FUNDS. I CALLED TO CONFIRM THAT THE DOCS WERE RECEIVED, THE REP ENSURED ME ALL DOC HAD BEEN RECIEVED. I CALLED THE FOLLOWING DAY, I WAS THEN TOLD THAT THEY NEEDED MY DL AND SS CARD.........REALLY? I TOLD THE REP THAT I HAD FAXED THEM EVERYTHING. LATER THE DAY WHEN I CALLED THEM AGAIN ANOTHER REP TOLD ME THAT THEY DID NOT HAVE ANY DOCUMENTATION............WHAT? EACH TIME I FAXED THE REQUESTED INFORMATION, I WAS TOLD THAT THERE WAS SOMETHING OR EVERYTHING MISSING. I TIRED OF GETTING THE RUN AROUND FROM THEM. THEY REFUSE TO RELEASE MY MONEY. SOMETHING REALLY NEEDS TO BE DONE AT THIS RIP OFF OF A COMPANY!!!!