Capital One
Complaint 66662 Details

In April of 2009 I was given the option of accepting a higher interest rate of 17.9% or closing my account and keeping the current rate of 11.52% while paying off the balance. I was given a phone number to call to decline. On April 5, 2009 at 5pm I called the number and declined the offer and closed the account. This account is my husbands and I also have one. I closed my account the same day at 4:30pm. My interest rate was 14.9% at close and has not changed. When I received my statement for this month I noticed the minimum due was more this month than last. When I looked at the statement and interest charges, the rate was 17.9%. I called Capital One and the representative (Samantha) said she would ask a supervisor. I had been on hold for 20 minutes and she hung up. I called back and was put on hold for 45 minutes and was hung up on again. I called the 3rd time and actually spoke to a supervisor (Sherry) and was told that the system did not show that I had declined the offer and my terms went up in 2010. I explained to her that I had called the same day I closed my account according to the pamphlet instructions. She said there was nothing she could do and the interest rate would stay at 17.9% unless I reopened the account and waited 6 months before someone could look at the account and possibly lower the interest rate. She asked me if I could tell her who I talked to, and I told her the phone number on the pamphlet was automated and there wasn't anyone on the phone. I told her that I made a phone payment on both accounts the same day I closed the account and I had confirmation numbers for both payments, and they charged me ten dollars on both accounts to make payment on the phone. She said there was no record of my call in the system and I asked to speak to her supervisor. She said she was the highest ranking supervisor at Capital One and there wasn't anyone else I could talk to. I told her that I was being punished for a mistake on their part. I told her I would be contacting the FTC and the better business bureau and hung up. I have detailed paperwork with the pamphlet that was given to us and the detailed instructions. I have confirmation numbers from the day I called. Please help me.