Royal Resorts USA
Complaint 6547 Details

Royal Resorts USA advertises themselves as a Timeshare Reseller with the ability to offer near actual cost for a time share to be sold in bulk to large corporations and companies worldwide. The initial contact is a telephone call to introduce the representative to set up the account saying:
1. They have a purchase requirement from a corporation to buy several million Wyndham points.
2. The representative states he has the authority to obligate and commit so much money to purchase the Wyndham Timeshare points.
3. Our telephone number is provided by Wyndham on a listing that only Royal Resorts USA has access to.
4. The representative then proceeds to offer a quote for the points that is approximately equal to the Wyndham value if purchased in a lump sum.
5. The representative then proceeds to say the closing should be in about four months and gives a general time such as a week in January.
6. The subject of "Marginal Equity" is brought up and should be available within three months of signing the agreement.
7. When outstanding points are discussed the representative proceeds to get a quote from the buyer.
8. Statements are made the proceeds from the sale are not taxable and this will be part of the closing package.
9. When the verification process is started there can be no mention of obligating for sale and no promises of completion or mention of any commitments on the part of the representative since this is a recorded conversation.
10. A copy of the agreement is sent as an attachment to an e-mail to be signed by one of the sellers then an original is sent for both signatures to mail back. There is a refundable deposit attached to the agreement which is supposed to be the only money that is required for Royal Resorts USA to process the sale. There is a single representative that starts then as time goes on there enters a manager, customer service, attorney, etc...
11. Principals;
a. Michael Daniels - Senior Inventory Manager
b. Carl Barron - account representative
c. Anthony Russo - depart manager/VP
d. Michael Marino - Attorney
e. Harvey Brooks - Customer Service