Big State Industrial Supply Inc Riverside CA PO Box 5410
Complaint 5985 Details
- Date Occurred: 04/06/2013
- Reported Damages: $180.31
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
A power supply inverter purchased from Big State in October 2010 did not operate a single power tool. The sales person argued regarding my power tool ability. The sales person agreed to send a power tool that would operate with the inverter. I informed the sales person that suggested power tool could be purchased at Lowe's for only 50 dollars. The sales person told me that Lowe's tools were homeowner quality and that his tools were commercial grade. The saw I received was factory reconditioned and was less of a product than the tool on the Lowe's counter. The saw had an identical model number with a factory reconditioned plate. By the way, this saw didn't work with the inverter either. Big State wants to receive the saw but do nothing regarding the inverter.
Comments
- bsi-roger SBID #75355dfae5
- Posted 12/09/2013
-
Mike-
my name is Roger Schmidt, and i am a customer service rep for Big State Industrial Supply. First and foremost, let me apologize for the issues with the salesman you mentioned. because they are not employed by us, we have little control over them. i can assure you, however, that the majority of the marketing companies we buy orders off of are reputable and courteous. as far as the issue with the inverter, if i am correct about the item you purchased (without your actual invoice it is hard to say) i believe the inverter is a 1000 watt. a possible issue could be that the saw runs higher than that. whatever the issue, we do pride ourselves on supplying quality products and stand behind them. the only reason we would not have accepted the return would be if it was later than our 30 return policy time limit, or perhaps it had been used? in any event, i invite you to contact me with your pertinent information. i would like to review your case and see if there is anything within my power i can do to help. you may call me at 800-627-3511 x305, or you can email me through the customer service link on our website bigstatetools.com. -
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Big State Industrial Supply
- Complaints Filed: 9
- Reported Damages: $2,558.31
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.