Archives.com
Complaint 57876 Details
- Date Occurred: 01/10/2014
- Reported Damages: $39.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I am a veteran and was trying to order my separation papers (DD214). The website said 7 days free trial and if this was not what I wanted--just cancel. After being on the site, I realized this wasn't military archives. I cancelled not even a half of an hour. This happened on January 3rd. Today when I looked at my bank account, there was an unauthorized debt of $39.95. I cancelled with in the 7 day free trial. I want my $39.95 credited to my account immediately! I am also a disabled senior citizen.
Thank you
Bettyd
- Betty SBID #fe8d115ff5
- Posted 01/11/2014
Comments
- Chelsea-Archivescom SBID #dcb6b6392e
- Posted 01/17/2014
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Hi Betty,
We try to make our sign-up and cancellation processes as straightforward as possible, and we're constantly working to improve. It sounds as if you may not have fully completed your cancellation. We apologize for any difficulties you faced, and if you feel you were charged in error, we would be happy to issue a refund. We need a little more information to locate your account, so please contact our friendly customer support team at [email protected] with "Attention Archives.com Escalations" in the subject line. Sincerely, Chelsea-Archives.com. -
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Company Statistics
- Complaint Against Archives.com
- Complaints Filed: 424
- Reported Damages: $24,090.81
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.