30SecondSmile.com
Complaint 57260 Details

I called the phone order line for 30-second smile. It takes your shipping information and your credit card number right up front. Then, the system proceeds through it's sales pitch. There is no way to stop the system, repeat, go back, or get to a live person. At the end of the call, it doesn't tell you how much your order costs, nor does it ask you to confirm your order. I never ordered any number of toothbrushes, but the system defaulted to my ordering 3 of them, and calculates a $14.95 shipping/handling charge for each ordered. Plus the whitening system (2 ordered) at the same $14.95 s/h fee each. Total that was extracted from my checking account was $254.45. The system tells you that your order will process in 2 days. I called the customer service line the next morning and was told that I had not ordered any by the man answering the phone. Something told me to call back later that evening, and sure enough, I was told I had ordered 3 toothbrushes and 2 whitening systems. 5 items ordered, plus s/h of $15.95 per item. I was also told there was no way to stop the order or cancel it because 'it had been processed'. I was told to ship them back when I received them, and I would get a refund, including the s/h charges. When the 2 small boxes arrived, I sent them back - everything, and I never opened the boxes. I called 3 more times while waiting for the refund over a month. I was assured each time that s/h charges would be refunded as well. Today, I called and was told that the s/h charges would NOT be refunded as I spoke to another representative, and then to a floor supervisor. I was issued a credit refund of $14.95 the first evening I found out that the system ordered 3 brushes. I was to return the remainder for the refund. After 5 weeks, I was finally issued a refund for 194.65, leaving me with $44.85 in charges that are 'not refundable' according to the floor supervisor. They should fix the phone ordering system to review and confirm the order, and teach their employees answering the phones that s/h charges are NOT refundable. I would NEVER recommend them.