INF. Archives.com
Complaint 52969 Details
- Date Occurred: 12/30/2013
- Reported Damages: $39.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
They went into my account and took $39.95 out of my account without my knowledge. I want it back into my account. My husband just passed away Dec 17 th 2011. I'm having a hard time with on going bills and his memorial services. God don't like ugly, and ain't to fond of pretty. So please replace my $39.95 back into my account. Stephanie Donisco.
- Stephanie SBID #de9c3461e3
- Posted 12/31/2013
Comments
- Chelsea-Archivescom SBID #dcb6b6392e
- Posted 01/02/2014
- Hi Stephanie, we are sorry to hear about your loss. When you search for records on Archives.com, you have the option of signing up for a 7-day free trial membership. You may cancel during this period to avoid a charge, and if you decide to keep the membership you will be billed $39.95. Since it sounds like you intended to cancel, we have refunded the membership fee and sent you a confirmation email. It may take a few days for your bank to process the refund. If we can be of further assistance, please contact our customer support team at [email protected] or 1-888-896-4442. Sincerely, Chelsea-Archives.com.
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- Betty SBID #fe8d115ff5
- Posted 01/11/2014
- I went on line to INF.Archives Jan 3rd. I thought that I could get my DD214 from this web site. When I realized this couldn't be done, I cancelled the 7 day free trial membership about 1/2 hr later. Now I see that I was charged $39.95 which is an unauthorized debt from my account. I am a senior citizen.
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- Chelsea-Archivescom SBID #dcb6b6392e
- Posted 01/11/2014
- Hi Betty, I'm sorry to hear you didn't find the information you were looking for. We try to make our sign-up and cancellation as simple as possible, and we're continually trying to improve. It sounds like you may have started and not completed the cancellation process. In that case, we would be happy to issue a refund. We need a bit more information to locate your account. Please contact our customer service team at [email protected] or 1-888-896-4442. Sincerely, Chelsea-Archives.com
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- Chelsea-Archivescom SBID #dcb6b6392e
- Posted 01/11/2014
- Hi Betty, I'm sorry to hear you didn't find the information you were looking for. We try to make our sign-up and cancellation as simple as possible, and we're continually trying to improve. It sounds like you may have started and not completed the cancellation process. In that case, we would be happy to issue a refund. We need a bit more information to locate your account. Please contact our customer service team at [email protected] or 1-888-896-4442. Sincerely, Chelsea-Archives.com
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Company Statistics
- Complaint Against Archives.com
- Complaints Filed: 424
- Reported Damages: $24,090.81
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