AT&T U-Verse
Complaint 40780 Details

On October 28, 2011, I contacted the AT&T technical support regarding my frequent internet connection problem and the customer service representative suggested that I switch from U-verse internet elite to U-verse internet pro. The problem was still not resolved so I again contacted the technical support and was going to request for a disconnection but this time he told me that he’s going to send another U-verse modem without any charges which is what’s supposed should happen since it’s At&t's responsibility to provide the fix and it should come as “NO EXTRA COST TO CONSUMERS”. But even with the new u-verse modem, the problem still persists.

I am disappointed because At&t Internet service has not performed as it should from the very beginning considering that I paid $139.98 last 11/08/11. And now, AT&T is asking me to pay another $135.34. If only the customer service representative had told me from the start that there will be charges for the second u-verse modem, I would have requested for a disconnection instead. The second u-verse modem At&t sent me did not fix the problem and it only lasted for less than a month so I am currently using the old one in which the internet connection is intermittent every 1 to 5 minutes.