global efficient energy
Complaint 347360 Details

This nightmare has been ongoing since installation in November of 2014. I purchased 5 solar panels with the guarantee that I would save 40% on my energy bills. I had numerous problems with the installation followed by problems when submitting my monthly energy bills to them to document my costs. Having complained for months about not getting the guaranteed savings (with many months having higher electricity bills than the previous year), I FINALLY was contacted by then consumer affairs manager, Lee Fuller. He agreed that they would install 10 more panels before the end of 2015 and that would guarantee the promised 40% savings. They were approved by our HOA but when the installer came out, he said it would take up the whole side of the roof and not what the HOA had approved. They then were supposed to talk with us about re-configuring the 10 panels on the roof.
In the interim, Lee Fuller left their company. I then spoke with Ernesto Alamos who asked what I wanted as resolution. I told him the 10 panels agreed to by Mr. Fuller and my 40% reimbursement from what I hadn't saved, per their guarantee. I was then contacted by Joe Soward who supposedly is handling the cases where there are problems such as ours. He took a lot of ridiculous info about our light bulbs, whether we unplug phone chargers and other energy information which hasn't changed since the day we purchased the solar panels. Supposedly he was discussing with his board how to fix my problem. He finally called back about 2 weeks later, (Feb 16) to say he was still talking to exec board about the problem BUT stated that the 10 additional panels WOULD NOT fix the problem. He asked to set up a settlement conference on Feb 19 after having a chance to talk to his board again. On the 19th, yet again,he had no additional info, said he hadn't taken good notes on our last call and said he needed to talk to his board and would call back on Feb 25th. My wife and I instructed him that was not acceptable as it had gone on long enough with no resolution. We told him that since he stated that the 10 additional panels still wouldn't guarantee the 40% savings anyway, we didn't want their windows, doors, energy savings tips or any of their other products to try to get to the 40% savings as we had contracted them to save us 40% with solar panels. We informed him that just want them to take the useless panels off our house, repair our roof back to 'pre solar panel condition' and return our money. He called back and mentioned wanting to make us a deal for the panels we have on our house at a discounted price. I told him I didn't want the panels at any price as they obviously aren't worth paying for because they aren't saving us money but that he could send the offer if he wanted to. I haven't heard from him since. And the nightmare continues....


My hope is that no one else has to deal with the problems we've dealt with from this company for over a year.