Citrades
Complaint 344199 Details

I have a guaranteed VIP account with Citrades.com This account has $100,000 + interest in it deposited by me. The account is guaranteed against loss of principal and has a guaranteed interest payment of 6.75% per month. This is all shown in a signed contract with the broker. The contract is for 6 months. At the end of 6 months I can do whatever I want to do with my money. (Purchase a new contract, withdraw my funds, etc.). My contract expired around March 11 and I logged into my account but there was no money there. I contacted the broker who put me in contact with Steve Phillips. I asked Mr. Phillips where my money was and he proceeded to try and get me to deposit even more money in another one of their retirement accounts. I told him I need to know what happened to my money. He finally said that he was able to reestablish my account with a balance of approximately 150,000. I waited a few days and then told Mr Phillips that I was not going to make any further deposits into a new account and requested my money. I checked my account and there was still no money in it. I contacted Mr Phillips and he stated he could not longer help me and that management would contact me about my account. I have not heard from management or anyone else. I have tried several times through chat and e-mail but each time they say management will contact me. Well it has been many months and still no contact. Please help me get my money back.