MAYAN BAY VACATIONS
Complaint 338443 Details

I purchased this vacation package last December 5, 2013. My very first question when I answered this unsolicited phone call was, is this one of those time sharing deals where you have to sit through a sales pitch, and I was told no, and was assured it was not.

This package included two trips to Mexico, with an additional bonus trip to either Mexico or Orlando. This package was for 5-star, all inclusive hotel of my choice (from hotels listed on their website). During this conversation I asked for any terms and conditions with regards to these vacations but the Rep. said none since this is my vacation and they wanted to be sure that Im going to enjoy it. I surely mention if I can take Mexico trips at one time and No blackout dates as long as I am going to make reservations 3 months before vacation date during peak season.

At no time was I told I could not take both trips at the same time, as these trips were 100% transferrable and i have to attend the 3 hour tour of the resort for time share forum. It is very clear that its a scam and they lied to me about the real case of the vacation packages. I told him(Rep.) my intentions when I purchased the vacations and all good promises and assurances were given to me at that point but non of those are real when I made my first reservations for a Christmas getaway a year after I purchased the said vacation. I request reservations in August 2015 for December holiday but they said the resort was fully booked.

I am so disappointed and trying to reason out to get my money back but they said the company will not do refunds. If only MAYAN BAY VACATIONS will stand on there words towards its clients then it wouldnt be an issue at all.