REJUVALASH
Complaint 335487 Details

I only placed order for one trial but they gave me a confirmation reply to say I had placed an order for 2.

I wrote to them and they gave me the same reply as below
Thank you for your email.

Thank you for your email.

Please remember when you placed your order, you agreed to the terms and conditions as stated on our website. The terms and conditions state that if you do not cancel you are required to pay for your order after a trial period of 14 days and if you would like a refund you must return the product within 30 days of ordering. If you can meet these conditions you will receive a refund after payment is processed. Without exception, we are not able to refund products received after 30 days of the initial order date.
We do however, recognize that it can be difficult and costly to return items ordered online, and that you may have already used a substantial portion of the product. In consideration of this, we will offer you a 30% discount to keep the order without the requirement of returning it. If you agree to this, you will pay just $125 for your order of Rejuvalash. If you would prefer to take advantage of this convenient option, simply respond by email within 14 days of your original order, stating you would like to use the 30% discount.

When the product arrived and if you prefer to return your order please ensure we receive it within 30 days of your initial order. If we do not receive it within this time, we will not be able to offer you a refund or ship the product back to you. Please note that your payment will automatically be taken on day 14, but this will be refunded if we receive the product within the 30 day limit. In order to identify you correctly please include your name and address including postcode, and your email address on the outside of the envelope. We strongly urge you to use a recorded delivery service so that you have confirmation of timely delivery.

Write all this on the outside of the envelope and send it back to:

Customer Handling
Postbus 6216
4000HE TIEL
NETHERLANDS

If you require further assistance, please reply to this email ensuring the ticket number is included in the subject line.

Sincerely,

Rejuvalash Customer Service

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1/9/2015 1:44 AM