Advanced Ketone
Complaint 323917 Details

i ordered through Facebook ad as well. i just clicked the ad and it said trial purchase and it did not say that they will charge me 175 pounds in total a few weeks later. i only discovered that they have taken money from my bank without my consent. it is not just that, i did not even get the product itself. i could not find the company's detail from the order i made on the web, the only contact i had with them was shipping email, so i sent them email to notify that i have not received the product. on the day they reply to this email, they charged me 175 pounds! i started google this product and found out about so many complains were there about this companies trial deal. i am still dealing with them to get refund, but so far, no luck, as the third party who act on account and payment, which based in US says it is not possible to refund as it was said in T&C when ordered. i told them i did not received the product, but they had no intention of refund.
i managed to cancel the account, that was the only thing i managed to do so far. i will take it further with my bank as well. it is a fraud! BE AWARE OF KATONE FREE TRIAL DEAL!


Invoking the chargeback procedure
If you suspect your card has been used fraudulently, if the goods and services you bought with your card are faulty or if they do not materialise, then you should contact the bank who has provided you with your Visa debit card within 120 days, requesting they initiate the chargeback process. It does not mean you will automatically and immediately get your money back. It will initially become a ‘dispute’ in which the claim will be fully investigated by both banks before any money is returned.
Addendum: This Visa Chargeback Scheme also applies to Visa Credit Cards