Dvdpearl
Complaint 314378 Details

My parents paid almost $1000, for 6 collections: Gunsmoke, Big Valley, Bonanza, Columbo, The Virginian, Dallas. They have not received The Virginian at all. The others are incomplete collections and some are missing half the collections. They are missing episodes, many are completely unreadable or unplayable, scratched and we have seen that they have illegally recorded it off t.v - t.v ads. They are all completely pirated, with dodgy hand scribbled labels, no official box set, no dvd printing and most are completely useless and unreadable. It took almost 2 months to receive them and we are still having problems with receiving the missing collection and replacing all screwed dvd's. They won't refund unless we send and pay for shipping back to china, which I still don't trust them to do the refund at all and I first want a refund into my parents account before I send them back to China. There is an Australian flag on the website with false appearance that it is an Australian company and free shipping australia wide. There are the official box sets on the website with the false advertising - thinking that you are paying for the official box sets and receiving dodgy pirated backyard dvd's that are a complete mess and useless and not viewable.