Hostel World
Complaint 313324 Details

So I booked a hostel in miami with hostelworld, got to the hostel and they had no confirmation of our booking and were fully booked. So I rang hostelworld. No reply, I rang them about 5 or 6 times with no reply. There was one saving grace about that night, and that was the fact that the owner of The European Guesthouse in Miami was one of the nicest people I have ever met and he couldn't do enough to help us out. Any way we finally managed to find a place to sleep that night. So I sent them an email to explain the situation, the short story is, 4 weeks later I still haven't been reimbursed for the service they failed to provide and so I will be getting in touch with trading standards this coming week. A good man once said that a problem in business is just an opportunity in disguise, if they had been courteous and efficient in dealing with my problem then I would be here praising them and helping other people feel secure while using their services. But they didn't, so I'm not. So I say to anyone who books through them from now on, good luck but if I were you I would use another company.