ClickProfit Ltd
Complaint 312069 Details

On the 6th of March after applying for what I thought was a loan, £69.72 was taken from my bank account under the name CreditMaze. I had no idea who they were so I checked online to see if I recognised the website and I have never ever been on that website in my life. I also checked my web history and my computer has never been to their website.

When I phoned the company to enquire they had no idea who I was until I gave them my details, which I thought was strange. They didn't shed any light on situation at all and just told me that I had done it and that I have been offered 100's of loans and phone contracts etc in return. I asked him if there was anyway to cancel this or get a refund and he told me I had to write a letter which I have done.

The person on the phone also stated that I, "should be more careful with my card details" and that "Distance Selling", "Cool Off", law didn't apply to them because they are a subscription service and that I would't get a refund.

I phoned my bank Halifax, who were also very unhelpful and told me that there was nothing they could do, even though I had told them that this money has effectively been stolen from me. It appears CreditMaze have somehow got my card details and charged me legitimately?


I posted a signed for letter on Wednesday asking for a refund and to stop whatever is going on immediately and have had no response so far. My next step is to contact Action Fraud (Police), Watchdog, and raise a formal complaint against my bank through the Financial Ombudsman

I dug around and Credit Maze is owned by a company called Click4Profit Ltd. and have offices located in London, Birmingham and Bournemouth.