UpClick
Complaint 310671 Details

I THOUGHT I WAS CONTACTING KODAK REGARDING MY EASYSHARE NOT LETTING ME EMAIL PICTURES. I CALLED -I THOUGHT- KODAK AND WAS TOLD I WOULD HAVE TO SPEAK TO A WINDOWS TECH. THEY TRANSFERRED ME TO SOMEONE AND HE GOT ON REMOTELY AND LOOKED AT MY INTERNET AND TOLD ME IT WAS INFECTED AND HAD BEEN HACKED. FOR 199.00 HE COULD CLEAN IT UP, FIX IT AND SECURE IT FOR ONE YEAR. SO HE WORKED ON IT FOR SEVERAL HOURS AND LATE THAT NIGHT I TOLD HIM WE WOULD HAVE TO FINISH THE NEXT DAY. THE NEXT DAY, I COULD NOT EVEN OPEN MY INTENET. I CALLED THEM AND THEY WORKED ON IT FOR SEVERAL HOURS BY TELLING ME WHAT TO DO BECAUSE INTERNET WAS DOWN AND THEY COULD NOT GET ON BY REMOTE. TRIED AGAIN THE NEXT DAY AND THE NEXT. I WAS ABLE TO GET UPCLICK TO REFUND MY MONEY BUT MY INTERNET HAS BEEN DESTROYED AND I AM GOING TO HAVE TO PAY SOMEONE ELSE TO TRY TO GET IT FIXED .. IF IT CAN BE FIXED.