Keytone plus
Complaint 309242 Details

I was dooped and due to life/work pressures didn't have opportunity to log on to my paperless card statement. To my shock & horror no receipt of payment at point of internet transaction, nor any documents when goods received [unsolicited & unknown secondary goods]. To discover they take money from account, then send goods, to which it's too late to challenge with card company.
I did get a merchant number 0800 909802, with an American point of contact. They offer a RMA [return merchandise authorisation] stating goods will be refunded once postal tracking is verified. Yet when speaking with the card company, for dispute of un-received credit balance, you need documents to have full details, an RMA doesn't deem sufficient to the card company. I feel so upset to a loss of £320, for nothing that I initially & foolishly thought was a one off free trial to try, with a view you could order more goods. That is not the case. They do not offer T&C's on the website at point of sale. They do however say you have a 14 day cooling off period to return the initial goods & right to a full refund if deductions take place. If however, like me, with a busy & hectic life, time passes by too quickly & you miss the window of 14 days, your only recourse is your card company to cancel immediately for future value deductions from your account. Otherwise you must take the financial hit of any funds taken! Good luck & my sympathy to all who have suffered as I have. Beth