MetroPCS
Complaint 305497 Details

  • Date Occurred: 02/06/2014
  • Reported Damages: $29.99
  • Location: Northern Ca
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This is regarding False and Misleading Advertising. On 2/5/14 I went in to a Metro PCS Store to purchase a Samsung Galaxy Exhibit cell phone. The advertised prices are as follows. The phone is $129. With an $80.00 instant rebate and a $20.00 Mail in Rebate which comes out to $29.00 after the rebates. So after visiting the website / advertisement online and speaking with the CRS I agreed to purchase the phone for $49.00 plus they charge $15.00 to upgrade (so why was my total $95.09?) Well I didn’t realize I got scammed until after I got home and looked at my receipt. I looked in my bag and saw a small box which contained a Skull Candy Handset for $29.99 minus a $5.00 instant rebate. I was so confused and upset so I went in the store once again for the 2nd time in the same day and I spoke with the same CSR that sold me the phone and I asked her why did she secretly put in a set of skull candy handset in my bag and I told her I don’t want them and I demanded my money back. She shrugged her shoulders and said “You cant get your money back” You have to purchase the headsets with the phone” I said why didn’t you tell me this before I purchased the phone? She shrugged her shoulders again. I said you should disclose this info to your customers so they know what they are getting. She rolled her eyes and didn’t say anything other than “You have to get either a car charger or the skull headset” I said next time you need to tell your customers what they are purchasing instead of just putting things in their bags. I told her that I had no clue that she charged me for the headset and that I had no knowledge of the headsets in my bag. She had an attitude so I left because I was pressed for time and I didn’t want the security guard to throw me out so I just left.
Metro PCS has absolutely no fine print or anything stating that you must purchase the head sets with the purchase of a phone. They are advertising only the rebates and no where inside their store do they advertise that you must purchase a $29.99 headset. Their website does not state at all that you must purchase any additional accessories in order to get the phone for $49. I don’t need and want the head set and feel like I was scammed and like I mentioned, the CSR put the headset in my bag without my knowledge or approval. I had no clue I had the headset in my bag. I have my receipt and the penny saver ad and their web only states the price of the phone & rebates. Metro PCS is misleading and deceiving their customers. Their web advertises $29.00 for all sale. Check it out at http://www.metropcs.com/metro/

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Business Profile Summary

  • MetroPCS logo

Company Statistics

  • Complaint Against MetroPCS
  • Complaints Filed: 54
  • Reported Damages: $12,787.49
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